June 25, 2019, 05:38:30 PM
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MediaSignage support forum



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21
Hi everyone,

I've seen the following bug occur across different Android boxes (6.0 and above are in use):

1) Create a catalog item which is a picture resource (either jpg or png). Assign this item to a category.
2) Create a new scene (Catalog MIME). Add a "catalog item" component and assign it the "resource" item.
3) Within one of the channels in a timeline, add a "catalog player" component and assign the previous scene. Assign the catalog player to work with the catalog.

So far this is standard. Expected behaviour would be that every "time interval" the catalog player would show a different picture. However the picture doesn't show at all. What is shown on the Android box are fields like "name", "info0" etc. but no picture resources.

The timeline preview shows that the catalog player plays the picture resource correctly.

Things I've tried to resolve this:

1) Resize the picture (resource) to be the same size as the screen divison for the timeline.
2) Resize picture (resource), screen division AND scene to be the same size.
3) Played with background/appearance settings for catalog player, catalog item (under the scene) and the scene itself.
4) Resetting and clearing the cache for the Android players.

Any ideas what could be causing this and how to resolve it?

Thanks!
22
General discussion on the mediaSERVER / USB Administrator Issues
« Last post by Jennytrike on June 04, 2019, 10:15:33 PM »
I wonder why the hidden administrator is not included in advertisements for example. Or even in the Help window F1.
23
General discussion on the mediaCLOUD / Video On Demand Interactive list
« Last post by EdwardSek on June 04, 2019, 10:07:17 PM »
Im looking at putting a video capture card in my PC has anyone have any good ideas on what is the best one to use?
24
SignagePlayer / Re: Android Player Displaying NO-DEVICE INFO
« Last post by admin on June 03, 2019, 07:18:41 PM »
android versions 8 and 9 does exhibit this behavior and a new player version that will address this issue will be released soon.

if you wish, you can test this beta version of the player for android devices.  in studio, it will still report Linux 4.x (kernel version) but the player will no longer show No Device Info.  here's the link to said beta player: http://galaxy.signage.me/Code/Install/apk/6.3/CloudSignagePlayer.apk

best regards

-ADMIN
25
version 6.x.x does have issues when using multiple screens.  the devs are currently working on the fix for it.

for now, best to roll it back to a previous working version:
Version 5.0: http://galaxy.signage.me/Code/install/exe/5.0/CloudSignagePlayerSetup.exe
Version 6.2: http://galaxy.signage.me/Code/install/exe/6.2/CloudSignagePlayerSetup.exe

best regards

-ADMIN
26
I have several setups consisting of a windows device with dual screen outputs driving 2 vertical 60 screens.  I have it setup as 2160x1920 with 2 screen divisions split right down the middle.  On the old signage player (6.2.22) everything was working great.  I tried to upgrade these to the new player and now the second screen will not display correctly... It seems to show up behind the primary left screen even though the divisions are correct.  It worked initially but then as soon as I rebooted the computer to make sure the watchdog would function correctly it would start doing the right screen behind the left screen thing.  Basically i can see a sliver of the screen but it won't properly fill the two screens as designated.    I went back to the old player, changed nothing else, and it works fine now.  Anyone else seeing this?  Is it a bug or is there something additional I need to do with the new player?  Thanks!!!
27
SignagePlayer / Android Player Displaying NO-DEVICE INFO
« Last post by food-menu on June 01, 2019, 07:31:56 PM »
Hi, I have this Android TV Box T95 Max TV Box 4GB+ 32GB Android 8.1
I have installed Signage Player from but when the player starts up there is notification window saying NO DEVICE INFO and it stays on the screen.
Also on Signage Studio under station OS is showing as Linux 4.9.118 instead of Android.
Can anyone help me to bypass this NO DEVICE INFO popup or to disable it please?
Thanks.
28
SignageStudio / Re: Clocks
« Last post by admin on May 23, 2019, 02:47:10 PM »
as mentioned, we will no longer supporting SWF based component as Flash will soon be discontinued.  your alternative is to use HTML based clocks.

best regards

-ADMIN
29
SignageStudio / Re: Clocks
« Last post by freak_dk on May 23, 2019, 10:24:00 AM »
Admin, could you please answer what the possabilities are to make an analoug clock, if you no longer support flash.
It's getting a bit of an issue for us.

Kind regards
Karsten
30
Enterprise edition, branding and reselling / Growing Business Process
« Last post by PattykneendyVers on May 20, 2019, 12:02:11 PM »
Excellent phrase
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