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Messages - blackfox123

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1
Report bugs and errors / Re: Transitions Downsampled
« on: March 14, 2016, 01:45:59 AM »
I noticed this a while back, and was on support a few times to see how to rectify this..

What i found out that if using a png in high res, the signage player does seem to alter the resolution prior to transition.. however if the filesize is small, and the image is jpg and a good compression, optimized resolution etc this transition downsample is minimal..

You can test this by using a jpg file, and using tinypng.com to optimize the image..

It would be great if there were no downsample though...

2
Any update on this? I still have major problems with the LAN server interrupts.. and i dont seem to be getting anywhere with the support..

3
Tried with the timeout, tried in windows 10 fresh install, tried windows 7. I've tried with windows curl.exe, ive tried curl from debian, macosx all latest versions.
I have three NUC units sitting on my desk one of them is from a sealed box, never been used.. a fresh installation of the signageplayer.exe all i have done is disabled the firewall... i get the same problem :(


I've tried updating the content, saving it through the studio, then restarting signageplayer.exe it doesnt work..

When updating the content through the studio, and issuing a save and system reboot.. curl then sends the request ok.


4
Everything is pointing towards something in your installation or network that could be blocking ports.
So in your tests, you basically update the campaign and tell the player to check for updates, here is our test using the same steps you have done.

http://screencast.com/t/jfYn52oH55X

Also, please try to remove the campaign from using the scheduler or build the campaign from scratch maybe there is a hidden conflict or glitch somewhere in the system that we cannot replicate.

OK, so we've ruled out that - I have tried switching back to the standard schedule. im having the problem when i sync and update players.. however if i sync.. then update the player manually (click stations, then click start/stop) the interrupts seem to work.

Maybe you could try and hookup my campaign to your test environment and have a look at the problem ?



I have also noticed this:

On sending the http request from my client, i can see that the netstat reveals that the local address 192.168.1.96:9999 is in state ESTABLISHED... so the port is open up, and excepting connections.. it seems the media signage player isn't responding to that request. So we can rule out the network connections, as i'm successfully connecting OK to the players port.

5
Unfortunately,  we cannot fix what we cannot replicate. All our test points towards everything working fine.  If this was a valid bug, it will affect more people and so far  we have not had any complaints over it.

Make sure you are not editing how the signage player is supposed to be started up.  Via the AutoStartSignage.bat shortcut to see if that helps.

Video of another test done on windows 7 this time.
http://screencast.com/t/lmZlnX4bRH25


OK after reviewing your video - i can see you're not exactly re-producing the steps that I take to cause the problem.. Here is another video of the steps I go through.


http://cl.ly/1d3H3X1W0Q3X

I don't understand that installing on a brand new machine, new OS, different network, different hardware - i can still re-produce the problem.

There must be something wrong with the socket connection not timing out or restarting correctly ?


I can provide you with a VNC connection to the node if you wish to test..


6
it may cut down on the windows services available and that could be the reason

After a while day of testing, this still isn't solved. I've tried many things.. and it seems STILL, when updating the player, syncing the port remains open but doesnt respond to any HTTP requests.

This is back on the default explorer.exe shell, a default vanilla installation of POSReady7, Updated fresh installation of SignagePlayer.exe

I've tried this on a fresh install of windows 10, fresh install of signage player..

I have the same problem! this must be a bug?

How i'm testing:

Start the Player (Computer) and send a curl command.. this works..
add a resource, or change somehting on the timeline, then push an update, send a command via curl over the lan - this doesn't work.. results in the curl command timing out.


7
it may cut down on the windows services available and that could be the reason

After a while day of testing, this still isn't solved. I've tried many things.. and it seems STILL, when updating the player, syncing the port remains open but doesnt respond to any HTTP requests.

This is back on the default explorer.exe shell, a default vanilla installation of POSReady7, Updated fresh installation of SignagePlayer.exe

8
Wow, it seems i may have found something.

I have a customized shell for windows, in which i have just placed the signageplayer startup.bat file as a replacement.. this has just booted straight into the signageplayer without the explorer.exe starting up.. a good solution so i thought.

However this interferes with the networking or server of the player so it would seem.

I have now defaulted to the explorer.exe and it works.

Any reasons why this is acting this way?

That is:
Code: [Select]
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

9
OK, but i have tried on three different networks, three different players.. I'm getting the same results.

What is the best way to debug this?

Code: [Select]
Ryan:~ ryan$ nc -zv 10.140.160.142 9999
found 0 associations
found 1 connections:
     1: flags=82<CONNECTED,PREFERRED>
outif en4
src 10.140.160.106 port 54432
dst 10.140.160.142 port 9999
rank info not available
TCP aux info available

Connection to 10.140.160.142 port 9999 [tcp/distinct] succeeded!
Ryan:~ ryan$ curl http://10.140.160.142:9999/sendLocalEvent?eventName=Event1
curl: (52) Empty reply from server

However if i quit the SignagePlayer.exe and start it up again.. it works..

Code: [Select]
Ryan:~ ryan$ nc -zv 10.140.160.142 9999
found 0 associations
found 1 connections:
     1: flags=82<CONNECTED,PREFERRED>
outif en4
src 10.140.160.106 port 54449
dst 10.140.160.142 port 9999
rank info not available
TCP aux info available

Connection to 10.140.160.142 port 9999 [tcp/distinct] succeeded!
Ryan:~ ryan$ curl http://10.140.160.142:9999/sendLocalEvent?eventName=Event1
nullRyan:~ ryan$

Yet i can see the port is still open on both attempts.


10
OK is there something i'm missing with my setup then?

Do i need to run the SignagePlayer.exe as administrator? You're using windows 10.. however i'm using Win7POSReady.

11
I already did this, and was told to wait it out on the forum for a developer to reply.

12
Report bugs and errors / Re: HTML, Browser Component Support
« on: February 05, 2016, 06:08:09 AM »
still no real headway on this.. is there something in the roadmap for a better work-around for this problem? I do believe in being patient.. but this is getting silly.

13
Ran tests in our lab and we couldn't reproduce your issue.  Everything worked from curl commands thru lan server to javascript commands thru the server.

Ran curl commands, worked. Updated player with different screen division assigned to it. And tested again, worked. Made another update still worked.

See video: http://screencast.com/t/ry8WwfSApD2k


What version are you running? We tested on latest version 4.34.35 running on our MediaBOX300.  Maybe something in your network causing the glitch?

Version 4.34.35

14
I've been testing this a lot in the past month or so and am still having problems.

It seems that when the system first starts, the LAN serer doesnt startup, even when i start/stop the player from the control panel.

If however, i close down the signage player, start it up again.. it then starts.

if i reboot, i have to do the above to get the LAN Server to fully start.

Here is a screenshot of my replicating the error: http://cl.ly/0Q2h3h370V0v

15
Report bugs and errors / Re: HTML, Browser Component Support
« on: December 10, 2015, 03:26:11 AM »
the reason is because it's embedded in AIR, so it's up to Adobe.
We have posted few times and waiting on them.
see here: https://forums.adobe.com/message/8187302#8187302

now you understand?

Thanks for the update. I'l be keeping a close eye on this too.

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