MediaSignage support forum

community support => General discussion on the mediaCLOUD => Topic started by: gang on November 30, 2018, 11:51:45 PM

Title: Major bug for V6.x media player when use for interactive project
Post by: gang on November 30, 2018, 11:51:45 PM
When we use V6 software do touch screen project we found a major bug, the full screen can not be locked, use finger swipe screen edge can change whole App size, and showing desktop at back. This is not accepted in interactive project.

We did further test, found even not touch screen, use V6 media player, still can use mouse drug edge change App display size.
We try use F11 to lock App, doesn't work, Your support tech tried disable "Edge swipe" in windows setting, but still same, not work.
We checked other media player we using but in version V5, it don't have this issues.
I think as a digital signage player lock into full screen and be protected is essential requirement.
We use your Digital signage service many years, currently we have several interactive project using V6 to develop, we hope you can put this as a very high priority to solve the bug, otherwise you develop V6 touch system just like a joke, it can't be use in real project at all.
I expecting get response asap.
Thanks.
Title: Re: Major bug for V6.x media player when use for interactive project
Post by: admin on December 11, 2018, 03:09:51 PM
hello gang

the tech support whom you talked to had reported the issue and the dev team is looking into it.  rest assured that this issue is being addressed and will have a fix for it very soon.

thank you and best regards

ADMIN
Title: Re: Major bug for V6.x media player when use for interactive project
Post by: tammy on February 10, 2019, 03:13:25 PM
Did you fix it?