November 19, 2018, 08:05:05 PM
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MediaSignage support forum



Recent Posts

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11
I noticed the Weather component is gone? Only the world weather component is available and not functioning. It works on the player but once it's synced and changes are updated, the other stations I have don't play anything. Can't even rebuild the scene since the weather option in properties is also gone.
12
SignageStudio / Re: Image quality issues - very variable
« Last post by Ron P on October 22, 2018, 04:54:19 PM »
the recommended practice is to match the resolution of the image to the resolution of the screen division where the image will be assigned.  if your screen division is 1920x1080, the image should also have 1920x1080 resolution.

may we ask what version of the studio and player you are using?

13
SignagePlayer / Re: Hiding player controls
« Last post by admin on October 22, 2018, 10:40:06 AM »
From the sound of it, the player is losing the resolution of the TV when you turn off the tv, that is why the controls are showing when you turn it on again. The only solution to that is to restart the player everytime you turn the TV off and on, or login to the studio and update the player everytime you turn the TV off and on. This will sync the player with the correct running resolution of the TV everytime so the Aver Media app menu is hidden.
14
General discussion on the mediaCLOUD / Re: mediaCLOUD 6.1 released
« Last post by admin on October 22, 2018, 10:24:45 AM »
Hello, I'm korean student
First of all, thank you for letting me use a good app
Can you tell me how to fix this error?
I used digitalpro
error : User does not have privilege to add records in table event_params
I've set it up, but there's only an e-mail entry



Please logon to Live support: http://chat.digitalsignage.com so we can check on your account privilege settings.
15
Enterprise edition, branding and reselling / Re: Growing Business Process
« Last post by ANOOP on October 21, 2018, 10:12:15 PM »
You should use Privilages and Access Keys to create users and give them restrictions. For more info you can mail me
16
New features and suggestions / Multiple accounts designated to manage stations
« Last post by dclauson on October 19, 2018, 12:53:19 PM »
To grow as a business, it becomes essential to have any approved staff member manage any assigned campaign, station, and share the same resource folder structure. As an example: A pool of customer agents, managing a pool of client stations.
17
SignagePlayer / Hiding player controls
« Last post by GLFHC on October 19, 2018, 09:24:19 AM »
I'm wondering if there is a way to hide the player controls (not the screen) with AverMedia Center 3D.  Here's why:
I've designed a signage set up that has cable television playing on 2/3 of the screen, with local content playing in other portions.  Every time I shut off the TV or the cable box, the cable TV portion of the screen shuts down.  When I turn it back on, the viewer and the controls show in the screen.  I'd like to know if anyone has run into this problem and if so, how did you solve the controls showing over the signage portion of the screen.
18
Enterprise edition, branding and reselling / Growing Business Process
« Last post by dclauson on October 18, 2018, 05:21:54 PM »
I have a question for those who have been around awhile. How do you manage the business of growing the business when stations can only belong to one account and users in the same organization cannot work on the same campaign or use the same images and resources from a single source. I'm struggling with how to wrap operational processes around solid management process. Any input, thoughts, or solutions you've devised to manage your infrastructure and work flow would be appreciated.

Thanks,
Dave
19
SignageStudio / Image quality issues - very variable
« Last post by kitcraft on October 17, 2018, 01:13:40 AM »
Hi, I'm having image quality issues on both Android and Windows players - I am getting lots of jaggies on angled lines in photos. I have tried reducing the photo size to the resolution of the device (1920x1080 - originally 5611xwhatever) and this improves it slightly but still way too jagged. Not all the images do this BUT, trying the same images on a competitor's software gives perfect results with excellent anti-aliasing on angled lines.

Anybody got any ideas? I am using the basic free version of the software but trying to decide which professional Sign solution I should go with. At the moment, this one is my preferred solution if I can solve this rendering issue.
20
SignagePlayer / Re: App notification on start
« Last post by ilvampiro on October 15, 2018, 08:36:49 AM »
I found the problem and solved
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