December 10, 2019, 10:11:40 AM
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1
General discussion on the mediaCLOUD / Zdrowie
« Last post by michj278 on Today at 08:20:38 AM »
Hello. And Bye.
2
SignagePlayer / Station going off line
« Last post by dougish on December 09, 2019, 07:38:36 PM »
Hello signage friends. :-)

I have 3 android players all running android 9 and using the beta player app listed here in the forums. 
2 of the 3 right now have lost connection to the server.  This has been happening a lot.

So in my signage studio they are red and I can not reboot them or anything.   

When I go onsite the android boxes are pingable and online.   But the player app is not connecting.   
What could be causing this issue?
Thank You for your help and ideas.
Doug
3
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by topangan on December 09, 2019, 08:33:29 AM »
Thank you for the update...
Please let us know once you have mitigated the attack so we can update our network and our customers.
4
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by admin on December 08, 2019, 06:36:45 PM »
Our servers has been under a denial of service (DOS) attack since mid Friday and we are struggling to contain the attack as there are multiple servers being simultaneously attacked. As of currently, the devs have put up measures to at least minimize the impact of the attack and are slowly bringing the servers up one by one. Rest assured that the devs are doing their utmost best to address this issue and we apologize for the inconvenience that this has caused.

best regards

-ADMIN
5
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by topangan on December 08, 2019, 10:28:39 AM »
Correction on my last post...Not all of the functionality has been restored on the accounts that are working.  We tried creating a new account and kept getting the "create account fail" error message so not sure what other functionality is not working.
6
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by topangan on December 08, 2019, 10:24:10 AM »
Looks like most of our accounts are back online now and operational now.  We still have accounts on the Neptune server that are offline.
7
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by topangan on December 07, 2019, 11:47:26 AM »
As an update, just tried saving some changes on one of my accounts on the Pluto server and the application just locks up...
8
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by topangan on December 07, 2019, 08:02:41 AM »
This issue started on Dec5 and I just checked my network and some accounts are offline (seems like accounts connected to the Neptune server) and all of my other accounts are experiencing an extreme slowdown.  Got on Chat with MS over the past few days and they are aware of the problem but have not given any specifics of what the problem is or when they will have it resolved.  The MS system and applications have been rock solid in terms of uptime over the past 5 years but I am not sure what is happening now...
9
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by kmasry on December 06, 2019, 09:11:49 PM »
Same here, multiple locations experienced a black screen with Server status: Not Connected
Server is back now, but service seams to be slower!

An explanation from DigitalSignage.com would be appreciated
10
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« Last post by haydenkoch on December 06, 2019, 11:53:56 AM »
I can confirm we are experiencing the same issue at 5 of our 7 locations.
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