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Messages - topangan

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1
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« on: December 09, 2019, 08:33:29 AM »
Thank you for the update...
Please let us know once you have mitigated the attack so we can update our network and our customers.

2
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« on: December 08, 2019, 10:28:39 AM »
Correction on my last post...Not all of the functionality has been restored on the accounts that are working.  We tried creating a new account and kept getting the "create account fail" error message so not sure what other functionality is not working.

3
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« on: December 08, 2019, 10:24:10 AM »
Looks like most of our accounts are back online now and operational now.  We still have accounts on the Neptune server that are offline.

4
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« on: December 07, 2019, 11:47:26 AM »
As an update, just tried saving some changes on one of my accounts on the Pluto server and the application just locks up...

5
General discussion on the mediaCLOUD / Re: Total outage on all accounts
« on: December 07, 2019, 08:02:41 AM »
This issue started on Dec5 and I just checked my network and some accounts are offline (seems like accounts connected to the Neptune server) and all of my other accounts are experiencing an extreme slowdown.  Got on Chat with MS over the past few days and they are aware of the problem but have not given any specifics of what the problem is or when they will have it resolved.  The MS system and applications have been rock solid in terms of uptime over the past 5 years but I am not sure what is happening now...

6
I'm intrigued...how will the signage software determine when to play these files?  Either by day or by day/time?

7
Enterprise edition, branding and reselling / Re: Starting Own Business
« on: March 04, 2019, 07:44:02 AM »
When I first started out using this service, I also had a lot of questions and it took me a while to get it all figured out.  So I will give you high level answers however I suggest you get on with chat to get all the specifics.
1. I need unlimited screens. I want to charge myself to my customers. yes, you can do this
2. I want to have a whitelabel solution where I can put my own logos so that customer do not know who is behind it. yes, you can do this
3. Since I have done whitelabel that means my customers will sign up on my website. So The whitelabel solution will be on your domain or I can integrate it into my own site.yes, the sign up process can be on your domain
4. I want to manage my customers accounts myself since I am charging them myself. So there has to be some way where I can manage every customers account and content individually. you can manage most all aspects of your customers accounts however I do not think you can use the application as a billing portal
5. If customers want they can login themselves and make changes to their content and make their own campaigns.yes, this is possible
6. I need to use my own android devices that I can manage remotely. Means, not just pushing the content but turn on, wakeup, sleep, initiate any other commands (which I do not know right now). A full control of the device. You will need to determine what features/components you are going to offer your customers as android devices do not offer the same functionality as windows devices.

Now, I have to buy Enterprise edition ? yes
Will it be cloud hosted?there are several options available however depending on your customer, you will need to determine which is best for you. And yes it can be cloud hosted by DS
Will it have unlimited screens or do I have to pay anything extra for the screens per month or per year?If you purchase that level, it will be unlimited

Are there any other hidden or extra charges for any other components?not within the software/hardware set


Hope this helps you with your endeavor!

8
SignagePlayer / Re: Digital signage player - Windows version
« on: February 27, 2019, 12:14:30 PM »
I would get on with chat to see what might be causing the problem...

9
SignagePlayer / Re: Digital signage player - Windows version
« on: February 27, 2019, 07:43:01 AM »
Is this the first time you have used the player (starting up to register)?  If it is, check your internet connection as the player may not be communicating with the DS servers.  Check to see if your internet connection is active and if it is, check for local and network firewall rules that may be blocking the connection.  If you have already registered the player, I would get on chat for assistance...

10
I would definitely support this improvement or provide proof of play reporting some other way

11
mediaPLAYERS, Hardware and accessories / Re: SIMPLE WELCOME SIGN
« on: December 05, 2018, 09:30:07 PM »
you can use the DS MediadroidX player as this should fit the bill.  You will need to connect using wifi to update the player.

12
Make sure your calendar mode setting is on "Offset" and the days before and after today are set to "0".  Not sure what version you are on but you may have to set the display mode to manual.  Also, it shouldn't be cycling through a single days events as it should be displaying everything that is listed for that day.

13
studio pro...you can watch the scheduler instructional video

14
Yes, you can use the scheduling functionality of the application which gives you the ability to play media on any schedule you can think of

15
Don't think there is a way to do what you want.  Also Adnet is limited to media that is one minute or less in length.

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