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Messages - corgitech

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SignagePlayer / Re: SignagePlayer on Windows 10 at 1920x1080 Resolution
« on: September 16, 2016, 09:54:12 AM »
One thing I have found often happens in Windows 10 is that it zooms things in. Try right clicking on the desktop and select Display Settings there. There should be a picture representing the screen(s) attached to your pc. Under that is a line that says "Change the size of text, apps and other items: ______%". If it says anything above 100%, change it to 100% and see if things look better then. Not sure if this is what is happening in your case but we have had to change it on every single one of our pcs so far.

SignagePlayer / Re: Signage Player crashing multiple times a day
« on: September 16, 2016, 09:51:15 AM »
I think I may have solved the issue. The players that were crashing and those that were not, were all the same model pc connected to the same model tv. The pcs were Dell Optiplex 3040 mini pcs with 500GB SSD hard drives, 4GBs of DDR3 ram, and Windows 10 Pro x64. They weren't getting too hot by any means. They were all running the exact same campaign containing a few small mp4 videos, a shortcut to a RSS feed scene with custom content created in the Signage Studio using the resources available in the program, a simple JPG image for a logo across the top, and another RSS feed feed going across the bottom that was made using the resources available by default in the DigitalSignage Studio program.

I ended up noticing that, on the machines that crashed, the number of crash error messages on the screen was the same as the number of notifications indicated by the little number on the notification icon down in the taskbar of Windows 10. To see what would happen, I cleared the Notification and Action Center of all notifications it currently had listed. I then went into the settings and completely turned off all options relating to notifications showing up under the Notification and Action Center. I am now on Day 2 of no crashes. I am leaving them to all run over the weekend, and if it still doesn't crash I am going to consider that as being what was causing the issue, but it seems silly that the DigitalSignage was crashing from something that should have been easily accounted for in the most recent update to the program. The notifications were simple stuff like offers to install the new Office 365 and other generic messages from Microsoft.

SignagePlayer / Signage Player crashing multiple times a day
« on: September 12, 2016, 09:01:51 AM »
I have 6 displays running the Signage player currently using a Windows 10 Pro x64 pc mounted on the wall behind the display. The pcs are all set up exactly the same. We connect them to our domain, turn on remote access, only install the Signage Player program, create a local login that has standard user level access to the system, log into the local account, and start up the signage player so it begins playing the Campaign we have set up for them. All of them have the exact same station settings and are running the same campaign.

Of those 6 displays, 2 have not crashed once. The other 4 have crashed between 1 and 4 times a day. The player restarts itself after it crashes but the crash notification boxes all stay up front so you have this nice signage playing in the background with 1 - 4 error messages sitting in front of it. If they just went to the background I honestly wouldn't even care. I would just restart the machine every now and then to clear them and let it go. However it cannot be ignored when they are displayed right in front of the signage player.

On one of the first ones we set up I went back in and unregistered the player, did a fresh Windows 10 install with a new ISO in case something was wrong with our old ISO, setup the local account as the initial account you create after setting up Windows so that it is an Admin account, reinstalled the Signage player, and started it up. I then left it running over the weekend. It and the other 3 that have been crashing had all crashed multiple times over the weekend.

We do have a 7th display that is running a separate campaign because it sits in our front lobby and displays messages for visitors coming to take tours or attend special events. It is running the same OS and the same set up. The only exception is that it is logged into the built in Admin account. It has not crashed once and has been running for over a year with no problems minus having to reboot it from time to time so Windows updates and other updates can run.

I am at a loss for why the 4 are crashing. I can't find any one common element among them that isn't on the 3 that don't crash. I even skimmed through the Window event logs. The few errors that were present on the ones that crashed, are also present on the ones that don't crash.

Edit: I forgot to add that all the players are version 5.0.99

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