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Messages - AndrewL

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Report bugs and errors / Android serious video playback bug
« on: May 08, 2014, 05:23:36 AM »
H264 encoded videos (extensions FLV, MOV, MP4) that are 20 seconds or less do not play properly on either Android device provided by MediaSignage (MS). Although they play smooth, they reset midway, freeze up, blackscreens or skip midway. I have rendered video files in AECS6 every way imaginable, reduced frame rates, keyframes, bitrates, video size. I have tried also on the timeline, auto rewind on and off, respect content length on and off. When live chat told me my videos just must not be compatible (several different chat sessions with different reps) I took the wave racer video MS provides put it in freemake chopped it up into 15 second blocks with the 3rd party software and still have the same issue.

Now perhaps, unconfirmed by me, H264 works on 3 minute videos like the wave racer but for video but it does not work on 15 second video clips running one after another. I have a dozen Android players that are all doing the same thing (all provided by MS).

This said, it does work with FLV extension with FLV encoding (set in freemake) but the playback frame rate is very reduced on Android, however it does play all the way through.

I really hate to have to choose between poor frame rate over video playback stability.

Please look into this!

mediaPLAYERS, Hardware and accessories / Tablet KIOSK Help
« on: April 29, 2014, 07:50:39 AM »
Hello Fellow Signage Users,

We are currently looking into tablets for KIOSK mode. We are wondering if anyone has any experiences they would like to share. We are curious to know:
  • What operating system is preferred - windows 8, android?
  • Is there a particular tablet that worked well for things like mounting?
  • Any other words of wisdom to share?
Thank you,


SignagePlayer / android video files freezing and black screening
« on: April 19, 2014, 05:22:13 PM »
On our Android devices we play a series of many 29.97fps 10-15ads. I have tried freemake converted flv and mp4 h.264 720, 480 and 360 resolutions. After a couple of loops random video files begin to freeze partway through the clips or black screen half of random clips.

This happens on all of the android players provided by MS. Is anyone else experincing these issues or have a solution? I was hoping the high end Android player MS sold would resolve but even that can't play the 3-4min loop at 360 resolution free of incident.


Is there a way to change the 'from' and 'reply-to' email address for station notifications at an enterprise level? I'd like to take advantage of this automated system but cannot for customers under the email



New features and suggestions / Re: Scene Text Alignments
« on: March 24, 2014, 09:31:47 AM »
I hate to be a thorn here but it has nearly been a year... Any hopes of having this feature? Without this, custom rss and xml does not look that great...

New features and suggestions / Wish List 2014
« on: January 04, 2014, 09:36:52 PM »
Hey Developers, it’s been a year since I put out my last wish list. I would like to put out my top priorities and cross my fingers they get some attention in 2014:

Enterprise Management:
1.   [high priority] Shared scenes and resources between accounts
2.   Having a list view for timelines
3.   Ability to lock / hide specific channels within timelines via access levels

Proof of play:
1.   [high priority] Deletes statistics if player goes offline and then is rebooted prior to going back online
2.   [high priority] Auto delete expired resources or at least identify expired resources for manual deletion

Scene Builder:
1.   [HIGHEST priority] Vertical text alignments (for dynamic external xml information)
2.   Anti Aliasing of images/video files that are not sized perfectly to fit

1.   Custom RSS – option to have randomize or play in order

Timeline Resource Adding:
1.   Auto Rewind as unchecked by default or at least the option to chose the default selection

Thanks MS and Happy New Year!

Report bugs and errors / Re: Proof of Play Offline Caching MIA
« on: October 14, 2013, 07:01:55 PM »
Just following up on this issue - Can you confirm this has been added to your to do items?


Report bugs and errors / Re: Studio Station View Issues
« on: October 01, 2013, 04:17:02 AM »
This issue seems to be resolved with your latest build.

New features and suggestions / Re: Scene Text Alignments
« on: September 22, 2013, 06:15:04 AM »
Is this a feature we can look forward to? Dynamic scenes using RSS XMLlook very amature when not aligned properly...

Report bugs and errors / Studio Station View Issues
« on: September 19, 2013, 02:46:19 PM »

Would like to report that the studio is having issues reading the players.

I have 5 different players that are not showing the air version and as a result is not allowing the option to update the player software automatically. The signage player escape screen shows the air version perfectly fine.

2 other stations are just showing as offline not connected - yet when I logmein on the stations they are up and working, and the signage player escape screen shows server connected and controller connected.

I worked with chat support and did everything including uninstalling the signage player, uninstalling flashplayer and adobe air, cleaning the caches completely, rebooting and installing everything from scratch but still no changes.


New features and suggestions / Re: Being about to change the default
« on: August 29, 2013, 06:10:54 AM »
+ 1 to this!

SignageStudio / Re: Customer wants Excel in presentation
« on: August 16, 2013, 02:03:33 PM »
We have a self service component on our website that enables customers to upload excel files saved as XML 200X and will generate an online XML file. Then I create an xmlplayer scene that reads the file and it shows up on their screen. We also have some code that the location could install on their website via iframe so they can update their website and screens at the same time. We charge 15 per month to our customers for this self service tool. Works well for sportsplexs, hotels etc.

Hope that info helps you!

Hey Solerous

This is the configuration I use.

To have an XML file that displays a specific item within the XML file use this example:

Code: [Select]
<XmlTest source="my feed name">
<Board seq="1" field1="Have you tried our Yoga Class? " field2="Ask us how it can help you! " field3="" field4="" field5="" field6=""/>
<Board seq="2" field1="Watch for our new expansion! " field2="Ask us for more details! " field3="" field4="" field5="" field6=""/>
<Board seq="3" field1="Got Pain? GET RELIEF! " field2="Call Mark today!  " field3="" field4="" field5="" field6=""/>

Then in the XML Player on the timeline make the Items Path
Code: [Select]
Board.(@seq=="1")In the XML Item in your scene make the Field name @field1 then another one as @field2 and so on.

To show the content for seq 2 just make the Items Path in a duplicate or new scene
Code: [Select]
Board.(@seq=="2") and so on.

To have an XML file that slide shows in order just make sure the seq in each line are the same and check box the slideshow in the studio.
Code: [Select]
<XmlTest source="my feed name">
<Board seq="1" field1="Have you tried our Yoga Class? " field2="Ask us how it can help you! " field3="" field4="" field5="" field6=""/>
<Board seq="1" field1="Watch for our new expansion! " field2="Ask us for more details! " field3="" field4="" field5="" field6=""/>
<Board seq="1" field1="Got Pain? GET RELIEF! " field2="Call Mark today!  " field3="" field4="" field5="" field6=""/>

Hope this helps you out.


Report bugs and errors / Proof of Play Offline Caching MIA
« on: July 30, 2013, 09:32:52 AM »

I have run a few tests including using different media players, reinstalling software etc. and determined that proof of play WILL cache data while offline BUT will delete this data when the player is rebooted prior to connecting back to the internet first.

The caching of this data needs to continue to exist until it has been successfully uploaded to mediasignages servers. Unfortunately the way it is now I keep losing a few hours a day up to full days of billable statistics on poor internet connected locations.

Please add to Bug Fix report.

Thank you,


Report bugs and errors / Re: Screenfeed Anti-aliasing Images
« on: July 19, 2013, 05:25:42 AM »
They do offer custom zone design for a fee, but this is digital signage where things are changed and mixed up often.

So rather than continuously paying for creative designs for ratios (16x9) that already exist, the more appropriate solution is to just resolve the software. As mentioned this is a 3year old problem and deserves some programmer lovin!

So regardless of work arounds, please add to the bug report so it does not require a work around  8)

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