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Messages - AndrewL

Pages: 1 [2] 3 4 ... 9
16
New features and suggestions / Please Support Windows XP
« on: March 18, 2015, 01:33:36 PM »
I know that XP is up there in age but we still have a good chunk of players that are still in healthy operation with the operating system. Newer/refurbished players we get are Windows 7 but I really can't afford upgrading all the OS's to Win 7 so that the EXE version of the platform works without issue (watchdog not working, signage player crashing and not reopening, sometimes signage player not even booting at all). I've been advised to scale back to the pre exe version but eventually that will be obsolete and then what?

This information comes from after a live support chat.

17
Report bugs and errors / Enterprise Level Screenshoting Crashes
« on: January 26, 2015, 10:15:19 AM »
The Signage Studio crashes often when doing a screenshot for a new upload while in an Enterprise Account and then opening a sub account. Win 7 64 bit and Win 8.1 64 bit OS's.

18
All vers .24 I clicked update station on all to make sure was latest.

19
Yes only has the bat file. Also I notice your note at the top of the thread says it doesn't use a bat file to load signage controller.

20
Ive updated to latest versions and I'm still finding issues with watchdog not loading and when signage player crashes or closes unexpectedly the player does not reboot itself windows XP or 7. FYI.

21
I've noticed that the watchdog is more often showing as not connected on the 4 units that I upgraded to this. 2 running XP and 2 win7 64bit. I updated to the latest versions. FYI.

22
True but if the software could run a quick test prior to allowing any type of update it 'could' greatly reduce errors. I have seen other players hang on the splash screen at random times as well and now that I think of it, it is probably because of a jittery connection. As much as we all love WiFi, it does come with spontaneous risks - but to an advertiser, they could give a crap less about our problems because they pay to be displayed. So that said, anything that can be done to improve 99.99% uptime should be a prime focus.

23
It was most updated version -

The problem was the speed and ping of the internet was so weak that even the local internet browsers would try to connect for a min then give out. Although windows, the signage player and logmein would have JUST enough (bytes of information) to say yes it is online but not enough to actually do anything further such as accept a remote session. My guess is that the software said yep it's connected got a tiny piece of the timeline, timed out, but then got some more connectivity so retried on and on and on.

To further strengthen the software, perhaps it should do an internet check before it tries to update/download new content - even if connected = true, if it doesn't have a strength of X/Mbps do not update (show orange circle in studio) or something.. similar to how netflix does a quick 5 second speedtest just before it launches the show...

Typically you would have internet or no internet so I'm sure the system works under those rules - it's just when the internet is totally goofy like teasing the player that it causes this to happen. I suspect this could be a problem with rural internet hubs that can go in and out...

Hope this helps.

24
Seems pretty stable overall but 1 issue I have encountered is on an internet connection that does down or very slow almost non existent, the player just looped the same ad over and over again. When I rebooted it did the same thing but looped a different ad over and over. Issue cleared up when I rolled back the player to previous version and reinstalled player at location.

25
New features and suggestions / Re: On Screen Keyboard for KIOSK mode
« on: October 07, 2014, 04:04:57 AM »
Oh cool I didn't know windows had one! I'll give it a go. Thanks Anoop

26
New features and suggestions / On Screen Keyboard for KIOSK mode
« on: October 06, 2014, 07:22:12 AM »
Would love to have a basic on screen keyboard for user entry. We use windows in case someone has a suggestion of a compatible 3rd party keyboard program that works well with MS.

27
Right but if I'm at the signage player PC with a mouse and keyboard I don't have access to studio pro. I end up pulling the website up to install signage player. That's why I would like to see the update button on the signage player itself as well.

28
There should be a button that shows up when a signage player update is available and to install it directly from the signage player interface.

29
SignagePlayer / Re: Which is the best feed type?
« on: September 25, 2014, 07:31:12 PM »
What you are probably seeing is the download bar. Every time you ping screen feed it will send you a new RSS with new random images meaning your player will want to download everything again. No way around that, that adheres to their terms of service anyway. Contact them and let them know your issue and they might have a solution for you.

30
SignagePlayer / Re: Which is the best feed type?
« on: September 25, 2014, 03:44:11 AM »
MRSS works well because it plays feeds in a random order. XML is good as well but will play in order. I personally use MRSS for entertainment.

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