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Messages - admin

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1
New features and suggestions / Re: Resource In Use
« on: January 14, 2020, 08:13:56 PM »
we have forwarded this to our development group for evaluation. we cannot however promise though that this will be implemented as the devs would need to see its impact to the overall system, economic feasibility and of its usability.

best regards

-ADMIN

2
New features and suggestions / Re: User based permissions
« on: January 14, 2020, 08:01:33 PM »
may we ask how many users do you intend to have in one business group? do you plan to mix clients in one business group?

best regards

-ADMIN

3
SignageStudio / Re: MRSS not work
« on: January 14, 2020, 07:57:52 PM »
from the samples, the few that are still working is CNN Student and TED Talks.  as for you own custom url, may we have the URL so we can check

best regards

-ADMIN

4
SignagePlayer / Re: Screens randomly go black - 6.1.8/10
« on: January 13, 2020, 04:03:46 PM »
please join us on chat so we can ask for your account info to troubleshoot the issue.

best regards

-ADMIN

5
SignageStudio / Re: reboot condition keeps re-enabling
« on: January 10, 2020, 11:45:58 PM »
are you using web studio or the desktop studio?

can you please join us on chat so we can troubleshoot the issue?  we do not wish to ask for your account info here.

best regards

-ADMIN

6
SignageStudio / Re: Can't Get the HTML5 widget to show my scheduling page
« on: January 04, 2020, 12:09:13 AM »
I have an events page that also built with Kendo that I can't get to display properly and I'd like to know if you were ever able to make it work.

what component are you using?

best regards

-ADMIN

7
SignagePlayer / Re: Digital Signage Player - Firewall Port to be opened
« on: January 02, 2020, 11:09:37 PM »
as a security precaution and since the firewall info may vary depending on the account, may we ask you to join our chat to ask for this information.

you may join us at http://chat.digitalsignage.com

best regards

-ADMIN

8
may you join us on chat as we would need to ask for your account's detail http://chat.digitalsignage.com

best regards

-ADMIN

9
Report bugs and errors / Re: Playback error
« on: December 31, 2019, 02:45:15 AM »
the behavior is pointing to one of your content is crashing the player. it would be best to ask for chat support so proper troubleshooting can be done.

best regards

-ADMIN

10
SignagePlayer / Re: Digital signage player - Windows version
« on: December 31, 2019, 02:40:13 AM »
are you using a mouse to click on the interface item? what player software version did you install on this box?

best regards

-ADMIN

11
SignagePlayer / Re: Network - Open Ports - Firewall
« on: December 30, 2019, 03:39:04 PM »
the issue may not be the firewall as if it it is the firewall, it will not connect in the first place.

may we redirect you to chat support so the issue may be further investigated upon: http://chat.digitalsignage.com

best regards

-ADMIN

12
if you have multiple items on your channel, the default behavior is the last one will play until the timeline's completion. if your intent is to repeat all the items in the channel, then you must enable the Repeat to Fit channel property.  this switch tells the player to repeat all items in the channel from the beginning to fill out the rest to the timeline's duration

best regards

-ADMIN

13
SignagePlayer / Re: html5 component
« on: December 24, 2019, 02:29:17 AM »
the message pertain to SSL - it means either the clock is incorrect or the certificate on your player is not up to date.

is the url working on your HTML component though? we tried both HTML and Browser component which did not render the page correctly. since you are using windows though, there is a third alternative: you can use Ext App/Capture component to launch desktop browser to display the page ang make it seem like it is part of the presentation.  as an example, this is how you can set up Ext App/Capture component use chrome with your presentation:


with this, your presentation's output will look like this:


best regards

-ADMIN

14
as explained in chat support, the only change you need to do is in Pepper.js for getStudioLiteURL function

Code: [Select]
    /**
     Return the url address of StudioLite
     @method getStudioLiteURL
     @return {String} url address
     **/
    getStudioLiteURL: function () {
        //if (BB.globs['MEDIA_CLOUD']) {
        //    return 'https://secure.digitalsignage.com/studioweb/index.html';
        //} else {
        //    return window.g_protocol + window.g_masterDomain + '/_studiolite-dist/studiolite.html';
        //}
        return 'http://yourHostServer/studio-lite/index.html'
    },

in general, you can replace all instances of https://secure.digitalsignage.com/ in ALL your source codes and change them to http://yourHostServer/. also make sure all reference to galaxy.signage.me are via https://galaxy.signage.me

here's the videocap of how the above changes behave: https://www.screencast.com/t/DN1hx7UEtM

best regards

-ADMIN

15
SignagePlayer / Re: html5 component
« on: December 20, 2019, 02:45:07 PM »
what player device are you using? does the url use HTTPS ?

best regards

-ADMIN

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