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Messages - KingPro

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1
Report bugs and errors / Re: Extreme data usage
« on: January 31, 2015, 10:12:11 AM »
I made a copy of a campign without RSS, and the data usage went down to under a megabyte per hour. I agree, the support on the forum has been very good.

However i got conflicting information from live support, that made me search too far and wider than i had to. I understand that it is impossible to know every aspect of a product, but i am still not happy about the help i got from live support. When i had a data usage up to 6 Gigabyte per day, it did not help me when i was told "its normal, and just how it works." Another thing i was told, was that the campaigns where not cashed, that did not help at all. A little more information would helped me a lot. Instead i got misinformation.

I still have a lot of investigation left, because there was still a lot of data usage on test campaigns with only 2 jpg`s, but that could be other things like updates and such. I am relieved to know that it is possible to get data usage down again. I will update with results.


2
Report bugs and errors / Re: Extreme data usage
« on: January 31, 2015, 12:40:12 AM »
Please do not post screenshots that can identify me or my customers. Thank you.

This is great news. So i now have confirmation that the signage player should not use so much bandwidth. It seems like it it affected by witch campaign i am using, so maybe i have some rss or other content that is using this bandwidth.

3
Report bugs and errors / Re: Extreme data usage
« on: January 31, 2015, 12:37:40 AM »
PM sent. What program did you use for monitoring bandwith? With the latest test using https://www.softperfect.com/products/networx/ , i found about 37-50 Megabytes pr hour used. I have some other campaigns that uses much more. I will investigate further.

4
Report bugs and errors / Re: Extreme data usage
« on: January 29, 2015, 02:14:09 PM »
I found a player with just some jpg`s , not in scene/collection. Task mangager and end process watchdog. No difference. Still counting megabytes every second.

This was a windows 8 machine. I could not find cmd.exe and cmd*32.exe.

5
Report bugs and errors / Re: Extreme data usage
« on: January 29, 2015, 09:26:06 AM »
As for traffic usage, MRSS currently does not get cached (yes another feature need to add :) ) so I would bet that's the reason for the traffic usage...

When was this removed(version nr?)? Or was it always so? And live support did not know about this. Is it possible to use an older version that doesent stream files.

I misread this earlier, i did not understand what you meant with MRSS. I do not use Media RSS, if that is rss with pictures/media, only regular text rss. So you are telling me that signage player should cashe the JPG and SWF, because then i se no reason for this extreme data usage.

I have already explained to support that my systems uses several gigabytes with data with only two jpg`s. They could see no problem with that, and would not help me further, or log on my computers with teamviewer. I was told "its just the way it works". Can you confirm that this is not normal data usage and that files should be cashed?

I will of course erase all RSS in my system just to test, if that would solve this.

6
Report bugs and errors / Re: Extreme data usage
« on: January 29, 2015, 09:20:13 AM »
We are using rss for newsfeed, but not with pictures. And for several years we have never seen so much data beeing used, even in a month total. But in test with only two pictures(jpg), and nothing else, it still uses Gigabytes(!) of data per day.

We have also confirmed that data usage depends heavily on resolution, at least with scenes with collections component. A jpg via scenes and collection component with 1280x720 will use less data than the same scene with collection with 1920x1080 resolution.

A strange thing is that if there is no internet connection, the campaign will play just fine. So obviously there is some cashing of data going on. Why then does it use so much data? The whole campaign we use, takes only 7-12 minutes. Why then download the data again and again, if it already is on the hard drive?

Another "bug" that has always been in signageplayer for several years, is that a jpg will sometimes only be partially dowloaded. it will appear that maybe half of the picture is downloaded, and the rest of the picture is grey. This happens only sometimes, on machines with poor/slow internet. It will not go away until we press the clear cashing button, and everything is downloaded again.

That makes me wonder what is really downloading, it seems to me that it is not any jpg`s or swf`s. And why even have cashing if the signageplayer is streaming the content. If we talked about usage of some rss files, that would be a non issue. But several gigabytes of data downloaded per day, running only 2 jpg`s seems like really bad programming, and i cannot understand why anyone would do that. Why hog so much unnecessary bandwith?

7
Report bugs and errors / Re: Extreme data usage
« on: January 28, 2015, 12:53:24 PM »
When certain pc`s in my network uses 6 Gb(!) of data pr day, and i have several in one location, i see it as a big design error. I have also found that 1080P screens uses much more data than 720p screens. This is not good, when we are building a big network. Cashing should be a top priority. As for discusion of general bugs, you guys should make another tread, so that we can keep on topic. 

8
Report bugs and errors / Re: Extreme data usage
« on: January 28, 2015, 10:20:26 AM »
As for traffic usage, MRSS currently does not get cached (yes another feature need to add :) ) so I would bet that's the reason for the traffic usage...

When was this removed(version nr?)? Or was it always so? And live support did not know about this. Is it possible to use an older version that doesent stream files.

9
Report bugs and errors / Extreme data usage, mostly SOLVED
« on: January 27, 2015, 02:26:04 PM »
I have been experiencing extreme data usage. I have even set up a timeline with only two JPG`s for testing . Its still using several Gigabytes of data. Its like downloading huge amounts of torrents, and its hogging bandwith. Several computers used between 300mb to 6Gb per day.

I am having a lot of trouble explaining this to support, and they seem reluctant to believe me, test, understand or do anything about it. I was told in the end that they would look in to it, but after beeing told that "its just how it works" i dont have any faith in that.

Does anybody else experience this? It is possible to test with Shaplus Bandwidth meter.https://www.dropbox.com/s/r3cprye75g34rp3/ShaPlus%20Bandwidth%20Meter-Setup.exe?dl=0 .  In comparison an old version of signage player used 2 Mb of data in a few minutes, while a new version was using 200Mb. I have some computers on 3g, so this is costing me a lot of money.


EDIT: It seems that the data usage was related to some RSS feeds, but the investigation is not completely over. I will report findings.

10
Report bugs and errors / Re: Too fast playback
« on: August 20, 2014, 01:19:25 PM »
Well i did get a suggestion on how i can set up my campaigns a differant way, that will be less complex, with fewer outputs. Maybe then my system will become stable again. I am looking forward to it!

11
SignagePlayer / Re: onResourceBundlesFaul error
« on: August 20, 2014, 12:10:43 PM »
The problem comes 70% of the time on the old machines. I bigger problem is that it just stays like that, whith a white screen, instead of restarting the player.

12
Report bugs and errors / Re: Too fast playback
« on: August 20, 2014, 12:03:52 PM »
So far it is the same problem, if anything the problem is worse after the latest updtate. Does anyone else have this problem?

The timeline it appears on is complicated and big, with many items, timelines and outputs. I am using 12 machines to test this, and they are Winxp, Win8 and Android sticks. The problem is the same on all of them. I can get them to play small simple shows, but my big ones will not play properly, with each item showing for less than one second and sometimes longer. 

13
Report bugs and errors / Re: Too fast playback
« on: August 18, 2014, 03:28:59 PM »
I have been livechatting for hours. It may have been solved, but too early to tell. Will report tomorrow, its getting late here.

14
Report bugs and errors / Too fast playback
« on: August 18, 2014, 12:26:12 PM »

I have a problem with super fast playback, and that is a huge problem. Most, but not all of my timelines are playing all jpg and swf files very fast. Showing them less than a second. I don not know why. Does anyone else have this problem or is it just me?

The latest version that is stable is 4.12.38, and that works fine with old and new computers, but the android are auto updated. I want the new version to work just as stable and i cannot figure out why it does not.

The android sticks are a huge embarresment for me and my customers. Auto update sounds fine, but it is horrible when the update is playing the show in 10x the normal speed. It has been this way for a long time, maybe februar / March.

I have tried to contact you livechat several times about this problem, and i was told that they where aware of the problem, and where working on it. When i livechatted with last time, they had never heard of it. I dont know what to think anymore.

The most important thing for me as a paying customer, is stability.

This is my living, and i have several employes. This makes my company and our customers look stupid. Is anyone else having this problem?

15
SignagePlayer / Re: onResourceBundlesFaul error
« on: August 18, 2014, 12:16:12 PM »
I only have this on my old XP machines.

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