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Messages - Dan

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SignagePlayer / Re: How to automatically update Adobe Air?
« on: April 10, 2014, 08:05:02 AM »
So this is an obvious problem for us and I imagine anyone else. We have a 150 screen network and growing and it's becoming a real problem for us to manually update each of these systems and complete drain on time. Does anyone know of a possible work around to make sure Air keeps updated to support the new features MS comes out with?

SignagePlayer / Re: How to automatically update Adobe Air?
« on: April 04, 2014, 12:27:36 PM »
it doesn't ask that anywhere we can see. You agree to the installation and it installs and prompts you to click "Finish" at the end.

SignagePlayer / How to automatically update Adobe Air?
« on: April 04, 2014, 12:15:33 PM »

We have many desktop players on our digital signage network, and so we're wanting to find a way to automatically update Adobe Air without having to manually login to each machine and download the latest Air version so that the MS software works. Does anyone know how to do this?

Report bugs and errors / Password limitations in software - FYI
« on: November 08, 2013, 09:15:27 AM »
Just letting you know that you are unable to use an exclamation mark "!" in a password in order to login to the studio software on a Windows machine. Mac works fine.

Inside the enterprise account, you can use an exclamation mark setting the password, but when trying to enter the password in upon login to signage studio it does not allow you to type the character.

Hmmm... now that's an interesting thought. That never even crossed my mind. I'll check into it and report back with any findings. I hope you're right!

SignageStudio / Need to address SignageStudio Desktop crashing issue ASAP
« on: February 27, 2013, 08:11:49 PM »
This post is to directly address the crashing issue that SignageStudio has currently. It's probably a message directly to admin more than anything...

Studio crashes ALL the time for us. We are all on different operating systems, different computers, and it equally crashes just as much for everyone. Something is definitely wrong. We are very frustrated with it. It's also causing quite the productivity issue with our creative team because of it crashing all the time it's causing us to have to re-do the same work 2-3 times each time. I would like to see admin seriously address this problem and not respond with a generic IT helpdesk approach. It is not our system or environment because we've tested on multiple platforms and OS's and hardware. If we are having these issues, I'm sure everyone else is also... perhaps it's an Adobe AIR version issue? We are all running the latest version all the time.

Admin... please provide feedback, thanks!

SignageStudio / Re: Air updated... studio crashing
« on: February 21, 2013, 03:24:55 PM »
Studio crashes ALL the time for us. We are all on different operating systems, different computers, and it equally crashes just as much for everyone. Something is definitely wrong...we are very frustrated with it...hoping it gets resolved soon.

SignageStudio / Re: Design for hire?
« on: February 21, 2013, 03:22:39 PM »

We can help you easily and very affordably. We also have experience in the hospitality industry. Look us up at www. eyelookmedia .com and would love to help you.


SignagePlayer / Re: MediaDROID ZX able to play in Portrait Mode?
« on: November 20, 2012, 12:15:16 PM »
There is absolutely NO reference to v or h on your website...nor did the live chat sales person ask me which I wanted. Maybe
it would be a good idea to put that somewhere? Just sayin'... :)

SignagePlayer / Re: Dual Monitors?
« on: November 20, 2012, 08:46:41 AM »
Does anyone know of an ideal video card that works great for this? Something that has multiple output dongles for multiple screens?

SignagePlayer / MediaDROID ZX able to play in Portrait Mode?
« on: November 20, 2012, 08:26:53 AM »
I can only find settings for Landscape Mode - but we have an application where we need to display the presentation in Portrait Mode
 as the screen will be mounted vertically. Does anyone know if this is possible?

Secondly, If not, we'll have to create the content 'sideways' so it displays doing that, can a weather feed be programmed

It seems to be a case of the software vendor blaming the hardware vendor and vs. versa! LOL... just teasing here. On a serious
note though, our company being the Digital Signage integrator, we know it's not the hardware. As mentioned above, I re-installed
all software and it's been working fine since. So there is a bug somewhere...just not sure where and how to pinpoint it. And we're
not the only ones experiencing this so it must be a bug somewhere... we'll keep an eye on it and report back on any findings.


Report bugs and errors / Found a bug related to SWF files
« on: November 15, 2012, 11:43:35 AM »
When I upload the SWF file, I have the option under resources to choose 3rd party swf, trust content and flex module. When you click on any of the 3, it puts a check mark beside it and unselects the check mark from the other one. If you save it, the 3 check marks are there but visually they aren't until you save it. So you just have to know that you clicked it when you save the resource...

We are having the same issue with one station also. I've tried re-installing a couple times (just did the 2nd time today)...and uninstalling AIR and reinstalling hoping that works today. Our customer is calling us every day letting us know it's stuck in "signage presentation will resume momentarily..." screen. Not good!

I'm going to get in touch with Lawrence today. It's now happening every day. This morning I checked the status of all stations on a 17 station network and 4 of them were down. I was able to login to two of them, and noticed that the signageplayer software was opening up, and then automatically closing right afterwards and not loading the presentation. What is going on with this new 4.0x? We run our whole business based on your software and it's really having a negative impact on us. I don't want to have to consider switching to another provider but if this continues we will have no choice unfortunately.

HELP! I'll get Lawrence involved here in a bit.

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