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please logon to Live support: so we can check on your concern.

SignagePlayer / Re: Android 8.1 issue with signageplayer app
« on: November 13, 2018, 10:24:06 PM »
Tested it with a Samsung Note 9  running version 8.0 as well and didn't get any errors, looks to be something with your devices firmware configuration.

Please make sure that the player version you are using is the latest. If you continue to have issues, please logon to Live support: so we can check on your concern.

SignagePlayer / Re: Hiding player controls
« on: October 22, 2018, 10:40:06 AM »
From the sound of it, the player is losing the resolution of the TV when you turn off the tv, that is why the controls are showing when you turn it on again. The only solution to that is to restart the player everytime you turn the TV off and on, or login to the studio and update the player everytime you turn the TV off and on. This will sync the player with the correct running resolution of the TV everytime so the Aver Media app menu is hidden.

General discussion on the mediaCLOUD / Re: mediaCLOUD 6.1 released
« on: October 22, 2018, 10:24:45 AM »
Hello, I'm korean student
First of all, thank you for letting me use a good app
Can you tell me how to fix this error?
I used digitalpro
error : User does not have privilege to add records in table event_params
I've set it up, but there's only an e-mail entry

Please logon to Live support: so we can check on your account privilege settings.

SignageStudio / Re: Upload problem
« on: October 05, 2018, 08:07:10 AM »
are you using Desktop studio?
Firewall maybe?

SignageStudio / Re: Aver MediaCenter 3d black screen
« on: September 27, 2018, 09:25:11 AM »
you can also use our compiled exe and set the path to: C:\aver\x64\AVerTvApiAp.exe

SignagePlayer / Re: Contract to maintain signage network
« on: September 17, 2018, 10:26:58 AM »
If no one steps to the plate please speak to Lawrence at live chat and we will see if we can arrange a monthly charge for you so we can maintain these accounts for you.


SignageStudio / Re: Current temperature isn't correct
« on: August 30, 2018, 03:58:49 PM »
The different color (themes) for weather connects to different caching servers, that is why they are not exactly the same, the weather data is updated every 4 hours. So depending on when your data was cached, it might be off by a few degrees from time to time.

The reasoning behind having different servers is due to the large volume of data requests. If we were to use a single server it will quickly be bogged down to a crawl till it crashes due to the number of requests our weather data servers are handling.  Imagine having more than 60 thousand request every few secs.  So different servers for different themes was the solution. Thats why you get different data from time to time between the 2 servers.

SignagePlayer / Re: Signage Player Excessive Reboots
« on: August 20, 2018, 03:55:54 PM »
no known issues reported.
please visit live chat so they can help troubleshoot.

SignageStudio / Re: Trouble Installing Signage Studio On a Mac
« on: August 20, 2018, 03:55:21 PM »
yes we are aware of this, it is due to an expired license which will be renewed this week.
for now, change the date of your PC 2 months back and install the .air.
this will be fixed in the following few days.


General discussion on the mediaCLOUD / Re: Post URL
« on: August 13, 2018, 04:48:23 AM »
work around would be run a ext app command loading a batch file with the curl command on a different channel that is synced with the video you want to play back.

Report bugs and errors / Re: Enterprise User Privileges Problem
« on: August 13, 2018, 03:52:48 AM »
Please logon to Live support: so we can check on the account and privilege setting details.

New features and suggestions / Re: Silent install parameters and/or MSI
« on: August 13, 2018, 03:49:52 AM »
we will take that suggestion into consideration.

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