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SignagePlayer / XML Player Not refreshing with recent data
« on: January 25, 2019, 08:05:33 AM »
Hi All,
First time posting here but I'm out of options and need to get this resolved asap, so I figured this group would be the place to go!

Issue:
We have over 20 sites that utilize what we call templates, we've created a bunch of "concepts" and copy them to new sites as campaigns when they start up. From there they change images and wording etc. The main problem here with only 1 site is that the XML data is supposed to pull an Item name, description, and up to 3 icons. What's happening is when the timelines play they are either not loading the new data, or it's playing with lingering icons or verbiage. Now before you go saying well the data in the XML URL is wrong, it's not. I can verify this by going to the URL and checking the XML data which is displaying the correct data. Support seems to think that i just need to clear the cache in %appdata% which ok yes works, but this is not a viable solution for every scheduled timeline. Hitting the clear cache button in signage studio does update the player to the correct data. This is hit and miss on any amount of the 15 players we have at this account, sometimes it happens other times it works as it should. We're currently on version 5 and studio v5 as well. I have tried updating both the signage studio and the player versions to the latest with no joy. I've tried clearing the cache, i've also tried installing on a freshly imaged windows 10 player and can replicate the issue.  The way our XML player's are setup there is a scene that's created that points to the item name, description, calories, and icons 1-7 if they choose to use that many. On all of our other accounts if data is void or not in the XML nothing is displayed on the scene. What makes things worse is the fact that in signage studio it sometimes looks correct, but the players do not , they'll still be displaying last nights scheduled icons or imagery. Help!

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