MediaSignage support forum

community support => SignageStudio => Topic started by: amamilton on March 26, 2019, 06:44:00 AM

Title: Can't Get the HTML5 widget to show my scheduling page
Post by: amamilton on March 26, 2019, 06:44:00 AM
Hello,

I am attempting to display a webpage on our server that shows all our upcoming events and camps.
However when I add it to the digital display, it only shows a blank white page...

If any one has had this issue and found a fix please let me know. I did try to add the link to the page here but the forum wont allow it...
ama-milton dot perfectmind dot com/17303/Office/BookMe4?widgetId=2c45324f-2169-4e64-b5c4-220b41b229e6

Thank you in advance
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: admin on March 28, 2019, 08:05:42 PM
html component is a simple web page renderer - it can handle simple javascript and css.  the page seems to be built with Kendo-UI library thus it is too complex for the html component.

may we ask if you are using windows or an android device?

best regards

-ADMIN
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: amamilton on August 19, 2019, 07:09:21 PM
Hi sorry for the delay.
I purchased a player from you guys a while back. It uses the windows embedded operating system.
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: admin on August 20, 2019, 03:34:53 PM
as explained, the page is too complex for HTML component to handle.  since you are using Windows as your player, one alternative is to have the player launch a desktop browser to display your page. you can do this using the External App/Capture component to launch any browser including FireFox, IE or Chrome.

to explain further how it is done, please refer to this video tutorial: http://s3.signage.me/business1000/resources/ExternalApplicationFireFox.mp4

best regards

-ADMIN
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: amamilton on August 21, 2019, 12:20:28 PM
Ok, here is the issue I'm having using the external app.

1. It only lodes firefox after a reboot of the system, and once loaded the browser stays in front of all other content even after it's timeline is finished. The browser does not close on it's own. You can hear the other content playing in the background though...

I have the browser loading in a fullscreen screen division.

If I close it manually, the 'external app' component won't load it again the next time that timeline comes around, just a black screen.
It also dosen't load after doing a save/sync.
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: admin on August 21, 2019, 03:25:29 PM
may we refer to chat support so you may troubleshoot the issue together http://chat.digitalsignage.com

best regards

-ADMIN
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: MelindaCotton on January 03, 2020, 10:29:47 PM
I have an events page that also built with Kendo that I can't get to display properly and I'd like to know if you were ever able to make it work.
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: admin on January 04, 2020, 12:09:13 AM
I have an events page that also built with Kendo that I can't get to display properly and I'd like to know if you were ever able to make it work.

what component are you using?

best regards

-ADMIN
Title: Re: Can't Get the HTML5 widget to show my scheduling page
Post by: MelindaCotton on January 04, 2020, 05:18:47 PM
I was trying to use the html5 component, but I am now using the ExtApp/Capture component and though it took me a while, I have it running the way I want it to. Thank you.