MediaSignage support forum

community support => SignagePlayer => Topic started by: sigangeuser on February 26, 2019, 08:49:08 PM

Title: Digital signage player - Windows version
Post by: sigangeuser on February 26, 2019, 08:49:08 PM
Hello

Have problem with digital signage player Windows version.
On player side when start player, showing black background and the floating windows where start, stop and other connection details.
This flouting window is blank, restarted computer and reinstalled software but stil showing that windows blank and now buttons.

Any advise?

(https://i.ibb.co/PG2S19Q/screenshot.jpg)
Title: Re: Digital signage player - Windows version
Post by: Area7 on February 27, 2019, 07:26:23 AM
From this morning......same issue.....

Please Help
Title: Re: Digital signage player - Windows version
Post by: topangan on February 27, 2019, 07:43:01 AM
Is this the first time you have used the player (starting up to register)?  If it is, check your internet connection as the player may not be communicating with the DS servers.  Check to see if your internet connection is active and if it is, check for local and network firewall rules that may be blocking the connection.  If you have already registered the player, I would get on chat for assistance...
Title: Re: Digital signage player - Windows version
Post by: sigangeuser on February 27, 2019, 09:44:41 AM
Is this the first time you have used the player (starting up to register)?  If it is, check your internet connection as the player may not be communicating with the DS servers.  Check to see if your internet connection is active and if it is, check for local and network firewall rules that may be blocking the connection.  If you have already registered the player, I would get on chat for assistance...
Yes, internet working on signage station.
It worked before well, but now showing this blank screen.

Any suggestions?
Title: Re: Digital signage player - Windows version
Post by: Area7 on February 27, 2019, 09:54:22 AM
Until a few hours everything was ok, and active. I removed the player from my profile to add a new one, but when I start it I see what Sigange sent
Title: Re: Digital signage player - Windows version
Post by: topangan on February 27, 2019, 12:14:30 PM
I would get on with chat to see what might be causing the problem...
Title: Re: Digital signage player - Windows version
Post by: sigangeuser on February 28, 2019, 06:10:12 AM
Problem solved by completely uninstall software, clear all records from registry that related to signage player, restart and install player again.
Title: Re: Digital signage player - Windows version
Post by: sigangeuser on March 03, 2019, 01:48:57 AM
Hello

Have problem with digital signage player Windows version.
On player side when start player, showing black background and the floating windows where start, stop and other connection details.
This flouting window is blank, restarted computer and reinstalled software but stil showing that windows blank and now buttons.

Any advise?

(https://i.ibb.co/PG2S19Q/screenshot.jpg)

Still have same problem on other machine.

Even clearing cache not helping.

This happened after install latest update for the signageplayer.

Any one has sorted this issue?
Title: Re: Digital signage player - Windows version
Post by: sigangeuser on March 03, 2019, 02:18:09 AM
Here I'm sharing screenshot again.

(https://i.ibb.co/521XYXs/screenshot.jpg)
Title: Re: Digital signage player - Windows version
Post by: admin on March 04, 2019, 04:26:24 AM
may we ask you to join chat to troubleshoot the issue

join us at http://chat.digitalsignage.com

-ADMIN