MediaSignage support forum

community support => SignagePlayer => Topic started by: eddiewill9 on January 04, 2019, 06:29:48 AM

Title: Black bar at bottom of all screens
Post by: eddiewill9 on January 04, 2019, 06:29:48 AM
We have just begun using DIgital Signage and it's been pretty smooth, except for one issue: on all of our flat panels (multiple brands-- Vizio, LG, Samsung), there is a black bar at the bottom, preventing true full-screen playback. The bar is bigger (deeper?) on some screens that it is on others, but it is on all of them.

It's odd, as the 1920 x 1080 image appears to be fully loaded and not clipped anywhere or distorted, which I don't understand. I created a tet image with a colored rule around it and I can see the entire rule on all sides and yet there is a black bar/band at the bottom!

All of the sets are set-up for 1080. When running USB slideshows (plugged directly into the step via thumb drive), the screens fill completely as they should.
Title: Re: Black bar at bottom of all screens
Post by: admin on January 04, 2019, 08:03:20 AM
may we ask what device you are using? is this our mediadroidx?  the behavior you are describing appears to be an underscan.

best regards

- ADMIN
Title: Re: Black bar at bottom of all screens
Post by: epic paul on January 04, 2019, 10:27:37 AM
We have this as well - One option is to zoom the picture size on the TV itself and then move the screen divisions in a bit to display correctly.  This also works to hide any upper and lower navigation bars on android TV boxes.

Another option if your item is a full screen image is to turn off respect aspect ratio - this will stretch / skew the image to fully fill the screen division.  If your image is already close to the right shape it will not be distorted all that much.

I wish digitalsignage.com still offered the media droid 90 - it did not have any of these issues and was relatively cheap.   

Paul Wheeler
Local Business Patriots / Email to my TV
mr.paulwheeler@gmail
636-368-7705