MediaSignage support forum

community support => SignagePlayer => Topic started by: rajsingh13 on September 29, 2016, 04:02:30 AM

Title: Signage Player goes black when no internet.
Post by: rajsingh13 on September 29, 2016, 04:02:30 AM

Hi,

Iv got 5 menu screens in my takeaway, all running version 4.43.14 on android play 5.1.1. But when ever my internet goes down the screens won't work and just go black. i have watchdog running on all of them.

Does anyone know how to fix this problem?

Title: Re: Signage Player goes black when no internet.
Post by: admin on September 29, 2016, 05:29:04 AM

we did fix bugs with updated releases so be sure to update latest 5.x
regards

Title: Re: Signage Player goes black when no internet.
Post by: mayte on January 25, 2017, 02:17:33 PM

Hello I am facing the same problem on my Android  4.4.2 playing  SignagePlayer 5.0.4 and SignageWatchdog 1.0 (not the Signage controller). All screens are going black every day.

Hope someone can help.

Mayte

Title: Re: Signage Player goes black when no internet.
Post by: Marks on January 25, 2017, 11:55:58 PM

Hi.
Yeah, same with Windows PCs. For example, when internet is disconnected and no connection is present, the player can play cached resources.
But, when Internet connection is limited or it keeps dropping and eventually re-connecting, the screen goes black. When Internet connection is back and in good status, the cached resources are back on screen.

Solutions?

Title: Re: Signage Player goes black when no internet.
Post by: Loisto media on January 27, 2017, 04:11:18 AM

Same prob here

Title: Re: Signage Player goes black when no internet.
Post by: admin on January 27, 2017, 06:27:59 AM

thanks for the feedback, we do plan on going back to optimizing the wifi connection retry as soon as mediaTOUCH is out later this summer,
regards.