MediaSignage support forum

community support => Report bugs and errors => Topic started by: eduvik on July 12, 2016, 05:09:44 PM

Title: Screen going black on ipad player
Post by: eduvik on July 12, 2016, 05:09:44 PM
I'm testing out a simple campaign using the iOS player; it consists of a background image (pulled off a webserver) and some scrolling text at the bottom (via a 'fake' RSS feed). After starting the iOS player, after an hour or two, the image disappears. After a few more hours, the scrolling text disappears too.

I've set up an adobe air version of signageplayer on a computer, and it does not exhibit these problems (i.e. continues to run without problem).

Cheers
Title: Re: Screen going black on ipad player
Post by: admin on July 12, 2016, 05:46:44 PM
today we released a new version of SignagePlayer for iOS, please upgrade: http://ios.digitalsignage.com
Title: Re: Screen going black on ipad player
Post by: eduvik on July 12, 2016, 06:13:10 PM
Thanks; I'm trying it out (will report back in a few hours).

The new app doesn't seem to go into complete fullscreen mode - the top bar containing the time and battery status is visible. Is there a way to remove it?
Title: Re: Screen going black on ipad player
Post by: admin on July 13, 2016, 07:41:45 AM
are you on iPhone or iPad, as it is designed for the iPad
Title: Re: Screen going black on ipad player
Post by: CaptGreenbean on July 27, 2016, 08:06:31 AM
I had the same problem with the iPad screens going black after a short amount of time. I recently upgraded to the new version 5.0 of the app and it seems to have fixed this problem. The only issue that I have now is that the devs forgot to hide the status bar at the top of the screen. Can you have them release a 5.0.1 update which hides the status bar like in the previous version of the app? This should be a very quick, simple fix.

Thanks!