MediaSignage support forum

community support => Report bugs and errors => Topic started by: fireburn on March 30, 2016, 08:39:54 AM

Title: Google Calendar
Post by: fireburn on March 30, 2016, 08:39:54 AM
I am using Enterprise, i made a campaign to display data from google calendar everyday but wont update data to current day on the player.
Title: Re: Google Calendar
Post by: gchambers on March 30, 2016, 08:46:07 AM
I reported this bug to chat back in January.  Still waiting for a fix...
Title: Re: Google Calendar
Post by: fireburn on April 04, 2016, 07:13:52 AM
Still no word from them if they are working for a fix.. Really need this badly.
Title: Re: Google Calendar
Post by: admin on April 04, 2016, 10:29:09 AM
We tested this extensively and didnt find any bugs,

Most probably, your google calendar timezone settings does not match your players timezone setting. Please check on that and let us know.


(https://dl.dropboxusercontent.com/u/24684390/Bugs/calendar.JPG)
Title: Re: Google Calendar
Post by: gchambers on April 04, 2016, 11:29:20 AM
Admin,
I have tested this extensively with chat on several occasions and they have confirmed that there is a bug. If you need more info, feel free to reach out to me.

Thanks
Title: Re: Google Calendar
Post by: fireburn on April 08, 2016, 09:34:45 AM
Please fix..
Title: Re: Google Calendar
Post by: admin on April 08, 2016, 09:56:01 PM
Admin,
I have tested this extensively with chat on several occasions and they have confirmed that there is a bug. If you need more info, feel free to reach out to me.

Thanks

Can you email us your account username, campaign name and if possible Google Calendar access so we can run tests.

Email it to MSTECH @ mediasignage.com without the spaces.
Title: Re: Google Calendar
Post by: gchambers on April 20, 2016, 08:08:48 AM
UPDATE:  Been communicating with admin and they are working on this issue. Not sure of timeline but I will post again when fixed
Title: Re: Google Calendar
Post by: gchambers on June 20, 2016, 09:26:56 AM
Just checked this functionality and it is still not working...This is taking a long time to fix.  Hopefully it will get corrected soon
Title: Re: Google Calendar
Post by: admin on June 20, 2016, 12:03:55 PM
yes we are looking into this now...
Title: Re: Google Calendar
Post by: admin on June 23, 2016, 08:11:50 AM
we put a fix into latest 5.x release, please test and let us know if all good...
Title: Re: Google Calendar
Post by: gchambers on June 29, 2016, 07:56:01 AM
Just checked on this and it appears that the information loaded in google calendar is displaying when it should.  I will do a more extensive test later today but thanks MS for resolving this!
Title: Re: Google Calendar
Post by: admin on June 29, 2016, 08:39:29 AM
sure tx
Title: Re: Google Calendar
Post by: gchambers on July 01, 2016, 09:09:05 AM
Sorry guys, the latest fix did not completely solve the scheduling problem.  After doing some extensive testing, I found the wrong events were displaying.  Was on the line a few times with chat yesterday and they were able to duplicate future calendar events showing before the date on the calendar with offset and 0/0 settings.  This was happening with the latest version 5.0xxxx but not version 4.36...
Title: Re: Google Calendar
Post by: admin on July 01, 2016, 09:47:10 AM
Upon checking with live support, Ronnie who you chatted with we found that your calendar setting is set to PST, while your player is possibly not. Also can you enable the slideshow option.  Please confirm those 2 settings.  We are also looking into it some more.
Title: Re: Google Calendar
Post by: gchambers on July 02, 2016, 09:38:37 AM
We tested with players in the field (set to pst) and a player in my office (set to pst).  It also changes in the actual studio pro application so my guess is there is a more prevalent problem.  As far as the slideshow, we tested many configurations however I am not sure we tested the slideshow function after 5pm.  Not sure why that would impact it since I am only displaying information for 1 day using offset.  But, I will test it sometime over the weekend after 5pm with the slideshow enabled.
Title: Re: Google Calendar
Post by: mgonzalez on February 01, 2017, 06:19:19 AM
I am experiencing this same issue.  I have verified that the component is in Slideshow mode and that the player and the Google Calendar are both in the same time zone (CST) .  Mid evening we start seeing appointments for the following day.
Title: Re: Google Calendar
Post by: fireburn on April 13, 2017, 01:54:42 AM
Until now this issue haven't fixed. No matter what will i do, setting the same time zones for both player and google calendar, setting a specific time i.e. 7am to 1130pm. Still at around 6pm the event for the next day will be displayed. :( :( :(
Title: Re: Google Calendar
Post by: admin on April 17, 2017, 01:14:09 PM
Both Google calendar and player should use UTC+0 or GMT+0 as the timezones
- Google Calendar's timezone should be set to UTC+0
- Events will be encoded in local date/time
  ex. 4pm GMT-7 is the scheduled start - encode it on the calendar as 4pm UTC+0
- Player's timezone should be set to GMT+0
- Player's Automatic Date/Time setting should be turned off but date and time is set to local date/time
  ex. actual time is 2pm GMT-7; while pc's timezone is set to UTC+0, set date/time as 2pm
Title: Re: Google Calendar
Post by: topangan on April 18, 2017, 08:03:10 AM
Thanks for posting this...I have been struggling with this problem for a while.
Does this timezone change impact the player if I am using the scheduling functionality for playback of the general campaign or any other time-based features?
Title: Re: Google Calendar
Post by: fireburn on May 22, 2017, 11:35:20 AM
Problem with this workaround is when you lose power or restarted your player and it doesn't get the correct time because you set it to manual and not automatically set time and date through network.
Title: Google Calendar
Post by: Nikelfaw on July 19, 2017, 01:53:50 PM
Is there a way to export the session list to Google calendar.
Also, is there a way to allow users to create a personal schedule?

Many thanks.
Title: Re: Google Calendar
Post by: admin on July 19, 2017, 03:35:59 PM
under enterprise edition you can create privileges and allow users access to the scheduler.