MediaSignage support forum

community support => Report bugs and errors => Topic started by: IPNDDS on November 09, 2015, 02:16:06 PM

Title: Weather Component Not Fully Functional
Post by: IPNDDS on November 09, 2015, 02:16:06 PM
The Weather component is having issues.  I reported this more than two weeks ago and it still has not been fixed.  No weather items display if they are set to anything other than CURRENT in the settings - this affects the web preview and the embedded preview but NOT the signage player output.
Title: Re: Weather Component Not Fully Functional
Post by: admin on November 09, 2015, 03:25:50 PM
has anyone else seeing this issue? our tests are all passing...
Title: Re: Weather Component Not Fully Functional
Post by: IPNDDS on November 09, 2015, 03:32:16 PM
I had a long live chat with Ronnie E.  He tested on his end and found the same issues.  I have the transcript if you would like it.
Title: Re: Weather Component Not Fully Functional
Post by: teethstraight on November 09, 2015, 06:01:53 PM
Have not encountered this issue on any of our system thus far. 250+ systems across US mainland.
Title: Re: Weather Component Not Fully Functional
Post by: admin on November 10, 2015, 06:54:32 AM
I had a long live chat with Ronnie E.  He tested on his end and found the same issues.  I have the transcript if you would like it.


Yes, we have identified the bug. And have logged a PR report on it.  Might take a bit of time to fix though as it is doesnt affect the actual live stations.
Title: Re: Weather Component Not Fully Functional
Post by: IPNDDS on November 13, 2015, 01:55:15 PM
THANK YOU!!!  I knew I wasn't that crazy.
Title: Re: Weather Component Not Fully Functional
Post by: KRob on November 16, 2015, 11:36:13 AM
Not just you, that's why I've logged into the forum today. We have a 4-day forecast setup, have had it for years... but lately it's showing all different days, and they keep changing.  Today, it should show Tues/Wed/Thurs/Fri... but every time it pops up, it's wrong.  One play-through will show Fri/Sat/Sun/Mon, then the next time it may show Wed/Thurs/Fri/Sat.  It's showing incorrectly on our players and in the studio... so it would be nice to have a fix very soon!
Title: Re: Weather Component Not Fully Functional
Post by: mtrigg on November 23, 2015, 09:58:24 AM
We are having the same problem with multiple stations and on newly created weather scenes. The days will not show up correctly. Sometimes it seems to be 5 days off across the board. Any help would be much appreciated as we have a lot of disgruntled people that think we are idiots. I cannot even find a common factor between the ones that are working or the ones that are not working. Its very unpredictable.
Title: Re: Weather Component Not Fully Functional
Post by: admin on November 23, 2015, 11:48:08 AM
We are having the same problem with multiple stations and on newly created weather scenes. The days will not show up correctly. Sometimes it seems to be 5 days off across the board. Any help would be much appreciated as we have a lot of disgruntled people that think we are idiots. I cannot even find a common factor between the ones that are working or the ones that are not working. Its very unpredictable.
Not just you, that's why I've logged into the forum today. We have a 4-day forecast setup, have had it for years... but lately it's showing all different days, and they keep changing.  Today, it should show Tues/Wed/Thurs/Fri... but every time it pops up, it's wrong.  One play-through will show Fri/Sat/Sun/Mon, then the next time it may show Wed/Thurs/Fri/Sat.  It's showing incorrectly on our players and in the studio... so it would be nice to have a fix very soon!


This thread if for the embedded player ( web preview) ...  if you're still having issues with the actual player... please try unregistering the player and the reregistering the station.  If that fails please logon to live support.  So we can check on the issue. 
Title: Re: Weather Component Not Fully Functional
Post by: IPNDDS on February 01, 2016, 01:34:24 PM
Admin,

Is there any word on a fix for this issue?  It's already been over three months since it was reported to you and the issue was identified by you.  I have clients questioning why their web embedded component does not display any weather condition other than current.  We need this fixed, please!