MediaSignage support forum

community support => SignageStudio => Topic started by: ethanmcdonald on October 14, 2014, 09:27:16 AM

Title: [SOLVED] Where are Signage Studio 4.20.5 Connection Icons?
Post by: ethanmcdonald on October 14, 2014, 09:27:16 AM
After upgrading the Server and Signage Studio to 4.20.5 all my Signage Players no longer have connection icons.

It seems like everything is working, but it's distracting not to have those connection icons.

I've even upgraded one of the players to 4.20.5 just to be sure, but that did not help.

SOLVED: These two messages solved these issues
http://script.digitalsignage.com/forum/index.php/topic,4776.msg13976.html#msg13976 (http://script.digitalsignage.com/forum/index.php/topic,4776.msg13976.html#msg13976)
http://script.digitalsignage.com/forum/index.php/topic,4776.msg13986.html#msg13986 (http://script.digitalsignage.com/forum/index.php/topic,4776.msg13986.html#msg13986)
Title: Re: Where are Signage Studio 4.20.5 Connection Icons?
Post by: admin on October 14, 2014, 09:59:38 AM
You will need to clear cookies and cache so that the old studio settings will be cleared.
 
Close the Studio
 
In XP
Delete C:\Documents and Settings\USER_NAME\Application Data\SignageStudio.XXX
(USER_NAME = logged on windows XP user)
 
In Windows 7 / Vista
Delete C:\Users\USER_NAME\AppData\Roaming\SignageStudio.XXX
To get to this folder,  Click on Start, and on the search field type %appdata% hit enter, and then delete the SignageStudio.xxxx folder.
 
Title: Re: Where are Signage Studio 4.20.5 Connection Icons?
Post by: ethanmcdonald on October 14, 2014, 01:57:58 PM
That worked I have the new green dots, but Signage Studio 4.20.x is unable to send updates to any of the players even a 4.20.x player.

I've rolled the Server VM back to 4.11.86, the Players and Studio to 4.12.x.
Which works fine, just no scheduling sequence groups.  :(
Title: Re: Where are Signage Studio 4.20.5 Connection Icons?
Post by: admin on October 14, 2014, 03:39:55 PM
please contact live chat so they can review your setup
Title: SOLVED: Where are Signage Studio 4.20.5 Connection Icons?
Post by: ethanmcdonald on October 15, 2014, 08:28:58 AM
Support told me to update my licenses count 1 to 1000 with my admin login.

I didn't notice it at first, but the license section is in the lower left hand pane in the user section.