MediaSignage support forum

community support => SignageStudio => Topic started by: HFXSigns.ca on July 05, 2014, 01:37:22 PM

Title: Facebook item issues
Post by: HFXSigns.ca on July 05, 2014, 01:37:22 PM
I'm trying to follow the video tutorial on how to create a Facebook item. However when I create a new scene, select component, facebook item it comes up blank and shows the loading wheel. There are no options to configure the facebook item and it fails to load. If I try to save the scene it saves but when I reopen SignageStudio there scene doesn't exist, so the save didn't work. Anyone else experiencing this issue?

I've tried SignageStudio Lite, PRO Desktop, Browser versions and they are all failing. Also tried different accounts, same issue. Tried different computers, same issue.

(http://hfxsigns.ca/Untitled.png)
Title: Re: Facebook item issues
Post by: JMH on July 06, 2014, 06:31:12 AM
I checked and have exactly the same issue as you do.
Title: Re: Facebook item issues
Post by: admin on July 06, 2014, 09:12:54 AM
yes this broke due to OAuth changes by FB and will be re-implemented by us after 4.20 is out (4.20 alpha coming this week).
Title: Re: Facebook item issues
Post by: HFXSigns.ca on July 08, 2014, 04:55:25 PM
How do we get into the 4.20 alpha?
Title: Re: Facebook item issues
Post by: admin on July 08, 2014, 08:29:28 PM
we will post here in a week or so...
Title: Re: Facebook item issues
Post by: HFXSigns.ca on August 12, 2014, 07:45:15 AM
This issue is still present in 4.20
Title: Re: Facebook item issues
Post by: admin on August 12, 2014, 04:09:51 PM
the new Facebook component will release later this week as part of 4.20a beta.
we will post here as soon as it is out so you may use the new Facebook and Twitter components.
Title: Re: Facebook item issues
Post by: HFXSigns.ca on August 25, 2014, 03:22:20 AM
Facebook component appears to be online, however it's very different from the video tutorial. Can we get updates instructions on how to work with it?
Title: Re: Facebook item issues
Post by: admin on August 25, 2014, 11:29:41 AM
The twitter component is fixed in latest version, FB is in private beta due to changes in FB API, we expect to release it next month...
Title: Re: Facebook item issues
Post by: HFXSigns.ca on August 25, 2014, 11:38:32 AM
Okay cool, thanks for the update. We got the Twitter component working this morning after the .36 update nicely done. Might want to update the tutorial on how to use it though.
Title: Re: Facebook item issues
Post by: admin on August 25, 2014, 12:51:36 PM
yes we are updating the tutorial, tx!
Title: Re: Facebook item issues
Post by: HFXSigns.ca on October 08, 2014, 04:33:37 PM
What is the status of the Facebook component?