MediaSignage support forum

community support => Report bugs and errors => Topic started by: vgermani on January 13, 2013, 09:01:05 PM

Title: Proof of play does not work!
Post by: vgermani on January 13, 2013, 09:01:05 PM
Using latest version of studio (version 4.10.20) enable proof of play for resources within a campaign.  Save and sync, log out, log back in, proof of play checkbox not checked.  Get no statistics.  Tried multiple times on different resources.  If I enable proof of play, save and restart the channels, then wait a while and check ad analytics, no data is shown.  Logout then back in again and proof of play is disabled again.
Title: Re: Proof of play does not work!
Post by: admin on January 13, 2013, 09:06:06 PM
Please check in the morning with Live chat as we are not aware of any bugs like that, maybe it has to do with your privileges settings.
Title: Re: Proof of play does not work!
Post by: admin on January 14, 2013, 04:06:48 AM
And you can also try clearing the studio cache

Close Studio

In XP
Delete C:\Documents and Settings\USER_NAME\Application Data\SignageStudio.XXX
(USER_NAME = logged on windows XP user)

In Windows 7 / Vista
Delete C:\Users\USER_NAME\AppData\Roaming\SignageStudio.XXX
To get to this folder, Click on Start, and on the search field type %appdata% hit enter, and then delete the SignageStudio.xxxx folder.

then run the tests again.