MediaSignage support forum

community support => SignageStudio => Topic started by: KRob on November 06, 2012, 08:00:06 AM

Title: Air updated... studio crashing
Post by: KRob on November 06, 2012, 08:00:06 AM
Adobe AIR just updated itself, and now our Server Studio keeps crashing....  It's happened 4 times in the last 10 minutes.  Anyone else having this issue... ?
Title: Re: Air updated... studio crashing
Post by: MediaMaestro on November 06, 2012, 09:08:45 AM
Likewise - Air updated and Signage Studio freezes while loading.  Mine seems to freeze on the "Please wait..." dialog shortly after loading "Styles/4.6/Fonts/Font_Arial.swf 100%"

BIG issues that needs to be resolved immediately.
Title: Re: Air updated... studio crashing
Post by: admin on November 06, 2012, 09:19:46 AM
Please test now.
Title: Re: Air updated... studio crashing
Post by: dsign on November 07, 2012, 05:41:43 PM
Signage Studio still freezes while loading.  "Please wait..." "Styles/4.6/Fonts/Font_Arial.swf 100%". Restarted Studio but same thing. It started happening after upgrading Air.
Title: Re: Air updated... studio crashing
Post by: admin on November 07, 2012, 08:50:47 PM
Just tested and all seems ok on our end.
If problem persists please contact live support...
Title: Re: Air updated... studio crashing
Post by: Dan on February 21, 2013, 03:24:55 PM
Studio crashes ALL the time for us. We are all on different operating systems, different computers, and it equally crashes just as much for everyone. Something is definitely wrong...we are very frustrated with it...hoping it gets resolved soon.
Title: Re: Air updated... studio crashing
Post by: vdmidia on March 26, 2013, 07:42:56 AM
I am tired of reporting problems Studio, but nobody does anything about it. Is crashing all the time. Especially with the components of "RSS Player" and "XML Player" in the timeline. How will it be?

Now even the name of the components are appearing more, only see the icons in the list of components and timeline.

(PLEASE POST MESSAGE ONLY ONCE AND PLACE IT IN THE PROPER AREA. THIS IS CONSIDERED SPAM. {CR})
Title: Re: Air updated... studio crashing
Post by: criley on March 26, 2013, 06:47:52 PM
Sounds like you are having some strange issues indeed. Try using a blank campaign adding one resource/component at a time and test as you add. Once you run into the issue again, try running a new campaign with only the last resource/component used to see if it is only that component or a combination of such as well as the resource behind it. I have Studio running on both platforms and not once has it crashed in at least 4 months and probably longer. I am always using the latest when I can. Also are you talking about the Web version of Studio or the Software/desktop version?

Title: Re: Air updated... studio crashing
Post by: rob kent on June 14, 2013, 08:48:14 AM
We are having same issue here. tried different network locations, work and home. Tried different users and different sub accounts.
Freezes quite often on both web and desktop.