MediaSignage support forum

community support => General discussion on the mediaCLOUD => Topic started by: warwickwater on October 16, 2012, 01:13:15 AM

Title: Update to Stdio 4.0.80 / 88 kills player? [FIXED]
Post by: warwickwater on October 16, 2012, 01:13:15 AM
Hi, We have a remotely situated player, running 4.0.x that has run unattended for around 4 months - memory use stable, no reboots. Very happy with its performance. We yesterday updated the studio that controls it to 4.0.80 and within 2 hours the previously stable player reported as offline. Updating the studio this morning to 4.0.88 has not changed that. The player is remote (as in no-one sitting next to it!) so cannot check immediately whether it truly has died or not. 

Anyone else seen this or have any ideas? Stupidly not running logmein or anything so cannot see remotely.
Title: Re: Update to Stdio 4.0.80 / 88 kills player?
Post by: michael.lafrance on October 16, 2012, 06:03:39 AM
I pushed out the update from 4.0.80 to 4.0.88 this morning on 6 players. 3 of the 6 must have had an issue with the update because they kept looping offline and back online. I remoted to all those stations and manually installed update 4.0.88 from the binary installer and they are all up and running. Unfortunately, since you cannot remote to the station, it may require a visit. Good luck.
Title: Re: Update to Stdio 4.0.80 / 88 kills player?
Post by: admin on October 16, 2012, 06:34:48 AM
Build 80 and 88 are identical.
Only fix is minor change with branding.
Yes, you may need reboot after auto updates (in general) and it is something we are looking into (but not related to 88 release).
Title: Re: Update to Stdio 4.0.80 / 88 kills player?
Post by: rknight on October 16, 2012, 09:28:43 AM
Hey Admin,

What was the change for the branding?

RK
Title: Re: Update to Stdio 4.0.80 / 88 kills player?
Post by: admin on October 16, 2012, 05:11:34 PM
@rknight
Updated whitelabel code in Branding option of the enterprise studio, those now point to 4.0 Studio and Players downloads.
Title: Re: Update to Stdio 4.0.80 / 88 kills player?
Post by: warwickwater on October 22, 2012, 04:21:53 PM
4.0.90 stable for us now.