MediaSignage support forum

community support => Report bugs and errors => Topic started by: IPNDDS on September 26, 2012, 09:15:42 AM

Title: Facebook Component
Post by: IPNDDS on September 26, 2012, 09:15:42 AM
Hi.  Does the Facebook component only work with a physical station set up?  It does not appear to work with the preview in external browser, web player link or signage player embedded.  Is this a bug and something that will be fixed?

Thanks
Title: Re: Facebook Component
Post by: admin on September 26, 2012, 12:47:01 PM
Facebook component is only supported on Desktop Player
Title: Re: Facebook Component
Post by: IPNDDS on September 27, 2012, 10:36:04 AM
The FB component is only working in my timeline preview but not on my actual physical player.  Any ideas?  I can access the Internet, remote access the player computer and make changes from the studio desktop but still the FB component will not play.
Title: Re: Facebook Component
Post by: admin on September 27, 2012, 12:10:39 PM
Are you using the latest Desktop version? (Web not supported)
Title: Re: Facebook Component
Post by: IPNDDS on September 27, 2012, 12:27:41 PM
Yes, I'm using studio desktop v4.0.77 with a physical station player and latest player version.
Title: Re: Facebook Component
Post by: IPNDDS on September 28, 2012, 10:39:22 AM
Is there a resolution or do you have any suggestions?
Title: Re: Facebook Component
Post by: admin on September 30, 2012, 07:14:44 AM
I tested on my end and seem to work fine.
Please try and clear cache and also be sure to allow FW access for the device.
If it fails, speak to Live chat so they can try as well with your account info.
Title: Re: Facebook Component
Post by: IPNDDS on September 30, 2012, 11:41:34 AM
I did clear the cache.  What is FW access?
Title: Re: Facebook Component
Post by: admin on October 01, 2012, 08:23:21 AM
Firewall access.