MediaSignage support forum

community support => Report bugs and errors => Topic started by: IPNDDS on September 24, 2012, 01:03:10 PM

Title: Updates are not recognized when using common channels
Post by: IPNDDS on September 24, 2012, 01:03:10 PM
I recently worked with tech support on an issue where updates were not being recognized/applied when manually pushing updates to a station.  Signage desktop v4 would go through all the motions but the changes would not propagate to the stations.  We found that the issue was with common channels rather than local channels on the timeline.  Updates would appear but only when manually restarting the signage application using the little cloud/arrow icon.  The problem with that is that doing it that way bypasses any branding for enterprise users.

After doing some tests and recreating a timeline using local channels instead of common channels, all of the updates were then recognized and enterprise branding would appear as the signage player reloaded with the new changes.  Tech support has put in a bug fix for this issue.

Admin, please post here when the problem has been fixed.

Thank you.
Title: Re: Updates are not recognized when using common channels
Post by: IPNDDS on September 24, 2012, 04:24:01 PM
Regarding my post above, I was using v4.0.74d when I was encountering the common channel problem.  Today, v4.0.75 was released.  Does the latest version correct the common channel issue?
Title: Re: Updates are not recognized when using common channels
Post by: admin on September 24, 2012, 05:48:23 PM
Today's release fixed the bug, thanks for reporting...
Title: Re: Updates are not recognized when using common channels
Post by: IPNDDS on September 24, 2012, 06:12:12 PM
THANK YOU!!