MediaSignage support forum

community support => Report bugs and errors => Topic started by: StMag on June 08, 2009, 03:50:58 AM

Title: Resource Uploads
Post by: StMag on June 08, 2009, 03:50:58 AM

Hi,
I'm having a problem with signage studio when I try to upload from local.

The upload progress bar gets to 100% and then I get the error:

Internal Error
Error was sent to server for further investigation.
Sorry for the inconvenience

Submit to the server Fail


After this the file is listed in the directory, though still has the normal message saying cant be displayed until saved to server.

The if I close signage studio and re-open it does not remember my username & password and I have to re-enter them and the problem repeats.


Hope thats all easy to understand, and any help is greatly appreciated.

Cheers,
Tom.

Title: Re: Resource Uploads
Post by: admin on June 08, 2009, 07:45:08 AM

Can you email me your login email to mstech [ at ] mediasig .. com
So I can test it out and see the issue...
Also, which OS are you using ?

David - MediaSignage.com

Title: Re: Resource Uploads
Post by: admin on June 08, 2009, 01:28:16 PM

Hi Tom,
I just remembered... Can you make sure that the file name of the file you are uploading is simple.
In other words, has only English ascii characters and no spaces, I think that may be the issue...
Regards,

Neal - MediaSignage.com

Title: Re: Resource Uploads
Post by: StMag on June 09, 2009, 02:09:35 AM

Hi,

Keeping it simple seems to have done the trick, was using filenames with spaces and &'s. Take them out and it seems to be working fine.

Thanks for the help.

Tom.