MediaSignage support forum

community support => SignageStudio => Topic started by: dgr on October 25, 2011, 02:18:32 PM

Title: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: dgr on October 25, 2011, 02:18:32 PM
hello,
every time I launch MediaSignage (at least for months now) there has been an upgrade to the desktop studio software, and when I try to upgrade it I always get error code# 0 and the upgrade can't proceed.  I'm running Windows 7 Ultimate and I've tried turning User Account Control down to it's lowest/least safe setting and restarting my computer then trying the upgraded again, but still get this error.
I really want to get the latest version of studio running on my office pc.
has anyone else has this problem with error code# 0 and if so what did you do to resolve it so that MediaSignage studio will upgrade?
Thanks in advance,
David
Title: Re: can't upgrade mediasignage, adobe air error code# 0, how to resolve?
Post by: admin on October 25, 2011, 02:25:34 PM
It's gotta be due to a security settings in your windows.
I recommend reducing the OS security.
Which OS are you using? Vista?
Title: Re: can't upgrade mediasignage, adobe air error code# 0, how to resolve?
Post by: dgr on October 26, 2011, 09:59:52 AM
Window 7 Ultimate and at present I have UAC turned do to it's "least safe" mode
I appreciate anyone that can get this fixed for me as it's been a long time (many months ago) since I've been able to successfully upgrade SignageStudio on my desktop.  I just tried again and the same error:

Application Install
SignageStudio
"An error occurred while updating the application. Try updating it again. If the problem persists, contact the application author." Error #0

Thanks.
Title: Re: can't upgrade mediasignage, adobe air error code# 0, how to resolve?
Post by: admin on October 26, 2011, 12:11:43 PM
I think we concluded the issue is due to an XP embedded machine of another DS vendor.
If someone else has an idea, great! But I think reformatting it would be the best option and installing a clean OS.
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: dgr on November 11, 2011, 08:37:10 AM
hello,
reformatting my office pc to factory condition is not a feasable option for a myriad of reasons.
is there any other solution to the problem I originally posted?
also:
now when I run signage studio, it tries to download the update, then says "download failed there was an error downloading the update. error#16284"
how do I resolve this error?
thanks,
david
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: aosborne on November 11, 2011, 09:09:59 AM
Hi -

I'm getting that same error message.  Also running Windows 7 (this is only one of many issues I've had since being forced to upgrade!).   :(

Is there an option to download the update via an ftp site or something like that?  That's what I've had to do with another program.

Thanks!!
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: dgr on November 14, 2011, 03:42:16 PM
can anyone help with this issue?
thanks.
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: TroyPetry on November 16, 2011, 09:11:10 PM
I had same error msg 16284 when updating 2.2.1088 to the 2.2.2012.  Tried several times.  Went to website directly for install, but now my PC has the 3.0 desktop version loaded.  How do I get the 2.2.2012 so I can do the migration?  Do you have a link to obtain this?  I'm stuck (and I can't update my system content until I get unstuck).  Thanks.
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: conexia on November 16, 2011, 11:28:12 PM
I had same error msg 16284 when updating 2.2.1088 to the 2.2.2012.  Tried several times.  Went to website directly for install, but now my PC has the 3.0 desktop version loaded.  How do I get the 2.2.2012 so I can do the migration?  Do you have a link to obtain this?  I'm stuck (and I can't update my system content until I get unstuck).  Thanks.

In the Webpage http://mediasignage.com/html/digital_signage_software.html you can see at the bottom:
 To download the previous 2.0 version of the SignagePlayer and SignageStudio click on the links below (not for new users):
    http://master.mediasignage.com/MasterServer/AirStudio.air

I would uninstall AirStudio Desktop version 3 and install 2.0 version. That way your Signage Studio would be sync with your 2.0 stations
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: dgr on November 17, 2011, 08:39:47 AM
when I go to http://mediasignage.com/html/digital_signage_software.html
I follow the link to download & install the latest SignageStudio Desktop version, the install routine sees that I have 2.# installed and asks if I want to Replace it with 3, I say yes, it then attempts to do so, then stops with an error message window

Application Install
SignageStudio
The application could not be installed. Try installing it again. If the problem persists, contact the application author.
Error# 0


how do I resolve this error so I can successfully ugrade to signagestudio 3?
thanks,
david
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: dgr on November 17, 2011, 08:43:19 AM
also, if I download the airstudio.air application mentioned a couple posts earlier and try to replace my signagestudio 2.2.1085 installed version with the new 2.2.2014 version, I get the same error #0 And if I click More Options, and try to uninstall I also get error #0.
 :'(
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: admin on November 17, 2011, 04:36:50 PM
I never seen error #0. Try and google for "Adobe AIR Error#0" and see if it leads you to something...
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: valp on December 16, 2011, 07:38:41 AM
http://galaxy.signage.me/Code/mediaSignageStudio.air

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

That is the link support sent me
Title: Re: can't upgrade mediasignage to 3.#, adobe air errors, how to resolve?
Post by: admin on December 16, 2011, 10:29:32 AM
http://galaxy.signage.me/Code/mediaSignageStudio.air

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

That is the link support sent me

Please install from our website, by clicking in GET STARTED and installing latest 3.0 studio from there.
or use this link
http://galaxy.mediasignage.com/Code/cloudStudio.air