MediaSignage support forum

community support => Report bugs and errors => Topic started by: chsweb on April 09, 2009, 08:21:19 AM

Title: SignagePlayer Auto-update fail
Post by: chsweb on April 09, 2009, 08:21:19 AM
Hi,

I have a 1.0x version of the signage player installed. When we launch the program, it automatically auto-updates, it downloads the files and it installs them. However, but when the installation completes and the auto-update window close, it gives me an error:

"An error occurred while updating the application. Try updating it again. If the problem persists, contact the application author."

I also tried to uninstall the program and do a fresh install. However, there was no "Uninstall" button under Add/Remove programs for the application.

So I went ahead and disabled the auto-update feature, temporarily, by changing the setting in the player's xml file.
Title: Re: SignagePlayer Auto-update fail
Post by: admin on April 09, 2009, 02:38:30 PM
Hello,
Since this is such an old version please do the following.

1. Uninstall from Windows Add-Remove Apps
2. Delete C:\Program Files\SignagePlayerAir
3. Re-Install AIRPlayer from: http://mediasignage.com/html/digital_signage_software.html

Regards,

Sean - MediaSignage.com