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Messages - Phil

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1
Enterprise edition, branding and reselling / Questions on Migrating
« on: February 29, 2012, 05:59:16 PM »
I have a few questions before we hit the go button on the migration

1) what will happen to players that are currently offline ( as we never have 100% of our units online at any one time )

2) what happens if the internet drops to a player while it is mid upgrading as we have a few players on flakey wifi / 3g conenctions

3) do the units have to re-cache ?

2
ah nevermind, didnt realise the players were individual licences this means would cost over $20,000 :(

3
General discussion on the mediaSERVER / looking at moving to local server
« on: December 18, 2011, 03:12:34 PM »
We are looking at moving our systems to a local server - the upload to the cloud is painfully slow for us and as we add more and more stations this is becomming a large problem. I have a few questions about the whole setup. We currently have a reseller account and need to weigh up the pros / cons

Currently we have around 100 stations - growing at about 10 per month - 99% are externally hosted

1) what would be the costings for us with 4-5 users that need access to the signage studio desktop, signage server software and player licences?

2) for whatever reason if the server goes down what do the players do ?

3) when it says you need 3 ip addresses can these just be hostnames 1.domain.com, 2.domain.com etc - if its all hostted on 1 box why 3 ip's ?


4
not sure if this will help or not - I had this problem on a couple of stations - I turned off the restart player when memory exceeds 1gb and this problem went away - machine had 3gb running xp and was never near the 1gb limit but for some reason it stopped signageplayer.exe from opening

5
General discussion on the mediaCLOUD / Upgrading to 3.x problem
« on: October 26, 2011, 08:28:54 PM »
Im testing on one of our accounts -

5x stations all running player version 2.2.2012 / Air version 3.0.0.480

Studio version is version 2.2.2012

When I goto migrate under the file menu it is greyed out - Have I missed something out?

6
SignagePlayer / Re: Strange weather behavoir
« on: September 05, 2011, 08:56:53 PM »
no still does it,

quickly noticed signage controller says something along the lines of

"signage controller modified time 1315080808"

would this have something to do with it ?

7
SignagePlayer / Re: Strange weather behavoir
« on: August 30, 2011, 05:04:31 PM »
Just re-cached the computer and still saying Monday / Tuesday weather - very strange. Where does signage player get its date from ? The windows clock or online somewhere ?

8
SignagePlayer / Re: Strange weather behavoir
« on: August 30, 2011, 04:58:24 PM »
ah that is another 15gb to cache on a 3g connection  >:(

9
SignagePlayer / Strange weather behavoir
« on: August 29, 2011, 06:53:13 PM »
I have a very strange problem.

One of our remote players refuses to update the weather it is jsut stuck on Monday / Tuesday, I am totally unsure why.

1) the unit has a working internet connection
2) I can remote in using logmein software and control the unit
3) The exact same scene on another computer will update the weather perfectly fine
4) the RSS and other web based content updates as it should
5) the date and time on the computer are correct - time and date syncs every 24 hours and works fine

- I am totally out of ideas, its probably something simple

Can anyone offer advice ?

10
General discussion on the mediaCLOUD / Re: black between timelines
« on: August 22, 2011, 07:14:45 PM »
we had this issue on all of our systems as well,

you have to change the auto rewind setting for each item that you load in - this cannot be done for scenes though only swf/flv etc

11
SignageStudio / 5 day weather for international
« on: June 06, 2011, 09:46:27 PM »
I want to create scenes with 5 day weather for Australian based sites

the 2 days from now, 3 days from now etc seem to only work when you select USA then enter in a post code, if you use international and type the city name only today and tomorrow work.

any chance of this being fixed?

12
Report bugs and errors / Re: black pause between SWF's
« on: May 15, 2011, 10:08:14 PM »
that would mean over 60 channels for 1 component!

13
Report bugs and errors / Re: Bugs - 3.0 Studio
« on: May 11, 2011, 10:47:29 PM »
where can we get 3.0 to test with?

14
Report bugs and errors / Re: black pause between SWF's
« on: May 11, 2011, 06:27:00 PM »
I dont think its the cpu - I have build several mini itx systems running intel i3 3.06 dual cores with 4gb ram running win 7 pro 32bit

may be something we are doing wrong in signage studio but I cannot figure it out

15
Report bugs and errors / black pause between SWF's
« on: April 28, 2011, 08:14:22 PM »
have an issue on a couple of our units where between the SWF's playing on one of the channels, that specific channel will just go black - other channels remain to display as they should then the swf will kick back in 1-2 seconds later - sometimes this will happen to 3 channels at once and they all come back on the same time - this is reproducible on several different machines and on the web player.

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