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MediaSignage support forum

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SignagePlayer / any new updates for android player apk
« Last post by rockbk on Today at 09:43:26 AM »
the latest version for android player was updated on May 24, 2016 .

we dont have any updates for android player for 1 years ?
Open source Digital Signage / Re: studioDashboard adnet reports api
« Last post by admin on Today at 09:08:40 AM »
The best docs is the code itself and it's all self documented in the example and usage provided in the app
and yes, static docs are available: http://www.digitalsignage.com/dashDocs/docs/
SignageStudio / Problem with the Clock Component
« Last post by DS_123 on Today at 06:55:39 AM »

I have a problem with the clock component. Everytime I save the campaign, the font from the clock component automatically switches from the font I selected to "SF Arch Rival Extended". I tried a lot of fonts, but everytime it automatically switches. Please help me with my problem
Thanks for the answer. Is there any documentation regaring the Adnet API? Our developers need some help finding how to make queries for the data we would need to see in the dashboard.

Best regards!
Open source Digital Signage / Re: Redirect language on Studiolite
« Last post by admin on June 21, 2017, 06:00:41 AM »
you will need to regenerate all the languages locally as each language is its own set of web pages (complete copy).
checkout the npm scripts for steps to be taken.
Open source Digital Signage / Redirect language on Studiolite
« Last post by ConstantinDS4E on June 21, 2017, 02:43:13 AM »
We installed StudioLite on our server and we find this issue with language. When we change "local-selector.ts" to redirect to our server. It doesn't work.
How we can redirect successfully ? because right now StudioLite when we press another language it loads a page blank.

New features and suggestions / Re: Scroll Speed increase
« Last post by admin on June 20, 2017, 01:13:54 PM »
checkout the new RSS (GPU powered) coming next week as part of beta release of mediaCLOUD 6.0
New features and suggestions / Scroll Speed increase
« Last post by Nikelfaw on June 20, 2017, 12:08:43 PM »
i can only play in voobly because of the render in 32 bit option,but outside of voobly or while watching recs my scroll speed goes extremly slow also,it depends on the resolution
for example in 800 x 600 is ok
in 1280 x 1040 slow but playable
1920 x 1080 EXTREMLY slow 11

is there a solution? because i cant play by ip/gameranger in a ok speed.
thanks in advance
Report bugs and errors / Re: Bug "checking connection" on empty data plan SIM
« Last post by admin on June 20, 2017, 10:40:46 AM »
Yes, we are already working with Bobby Kent. They will be sending some of your players to us, so we can run tests on them and fix the issues you are having.
Hi, you can see here the live chat conversation. how they recommend me to post it also on forum.
We need urgent a fix for this. we have many devices out there with this problem.

13:02 Please wait, an operator will be with you shortly.
13:02 You are now chatting with Joe J - Support
13:02 Joe J: hi
13:02 Constantin: hi
13:05 Constantin: when we have data plan on the SIM card , connected via wifi or cable , it works correctly but when data plan is empty the signage player or controller detect that our Minix is connected to a router who provide internet , but if the routher don't have data plan, it stucked there on cheking connection.
13:05 Constantin: this step should be in background , and play campaign from cache.
13:06 Joe J: it doesnt reall matter the signage player will use whatever internet the device has
13:06 Joe J: so it looks like its an issue with the actual device
13:07 Constantin: it happens on all devices who empty their dataplan
13:07 Joe J: well its a standard that you have to get it connected to a stable network
13:08 Constantin: yes 80% of ouer devices are via cable, but still have this issue
13:08 Constantin: if is connected via cable to a router (with sim data plan)
13:08 Joe J: so its ideal to make sure that data is disabled
13:08 Joe J: cellular data disabled
13:09 Constantin: or data plan for example have 1gb month or maybe less the probleme here is that signage player should play a campaign from cache
13:09 Constantin: but it stuck on the "checking connection"
13:10 Joe J: its an issue with the network
13:10 Joe J: as i said it needs a stable connection
13:11 Constantin: the bug here is that signage player detect internet cable connected to android device so he thinks that will have internet , but this is not true because the router have a sim with data plan si if it's empty will stuck in a bucle of checking connection.
13:12 Constantin: signage player don't play campaign from cache thats the problem ... I can't have all my clients with "checking connection"7
13:14 Joe J: well as i said it will use whatever internet connection the system has,
13:14 Joe J: it can run the campaign as cache
13:14 Joe J: but its got to be completely disconnected to the network
13:15 Constantin: thats what i mean , if is connected to a router without internet it stuck there on checking connection,.
13:16 Constantin: please update signage player with this rule -> if checking connection is big that 1min -> then play camapaign from cache
13:16 Joe J: you can post it on the forums page
13:16 Joe J: under new features and suggestion
13:18 Constantin: please can you pass it to developers asap because is urgent for us. we have now more than 2000 devices with this issue, and our client is not happy at all. we don't want to lose them.
13:18 Joe J: best way to contact them is through the forums
13:19 Joe J: but yes will do
13:19 Constantin: ok, I will post it also on the forums. but please make it happen.
13:20 Joe J: what specific device are you using
13:20 Joe J: ?
13:20 Constantin: Minix x6, Minix x7 and Minix x7 mini
13:30 Joe J: test it on a different unit
13:30 Joe J: as well
13:32 Constantin: I understand, but we can't change more than 2000 devices from our client that already had.
13:32 Constantin: the best solution is the update I mentioned before
13:40 Constantin: thank you for your time.

So please, can I have a clear answer about this?
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