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MediaSignage support forum



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11
SignagePlayer / Re: Problems with HTML5 component: not loading, not refreshing
« Last post by admin on September 15, 2022, 01:59:49 PM »
our HTML component is not HTML5 compliant therefore if your page extensively use deeply nested styles, it may not work. also it javascript engine is old.  its actually using the rendering engine of adobe air which we had been using as our base platform.

we will be updating the component as we have now moved away from adobe air.  we will be releasing the newer player before the end of the year and hopefully with the new HTML component with it

best regards

-ADMIN
12
SignagePlayer / Re: Problems with HTML5 component: not loading, not refreshing
« Last post by chotels on September 13, 2022, 02:36:27 PM »
Hi, it's almost one year later. And I'm still struggling with this issue.
I do have the same issue on a windows 10 computer. allthough when using Chrome or Edge for that same link, it works fine.
So the Signageplayer is using a different web-engine? I would still love to find a solution for this.
13
SignagePlayer / Re: Android 9.1.0
« Last post by admin on September 08, 2022, 04:53:39 PM »
may I ask when you plan to release the new version that will run on Google TV 11?

because of this, the TVs in the company do not work and it is a big problem for us.

Should we look for a competitive functional solution?

the current player app should work on Android 11. watchdog however will not.

we also will be releasing a new versionor the player later in the year.

best regards

-ADMIN
14
SignagePlayer / Re: Android 9.1.0
« Last post by pchmela on September 08, 2022, 08:23:21 AM »
may I ask when you plan to release the new version that will run on Google TV 11?

because of this, the TVs in the company do not work and it is a big problem for us.

Should we look for a competitive functional solution?
15
mediaPLAYERS, Hardware and accessories / Re: Media Player used to display web page
« Last post by admin on September 07, 2022, 09:18:30 PM »
for privacy, we cannot ask for your account's credentials as this is a public forum - that is why we ask you to join us on chat so we can troubleshoot the issue from there.

we are also unclear what seems to be going on with the device - are you not using the device as intended? was the unit purchased from us? are you trying to disable the registration wizard?

best regards

-ADMIN
16
mediaPLAYERS, Hardware and accessories / Re: Media Player used to display web page
« Last post by jaccetta on September 07, 2022, 02:47:39 PM »
In this instance there is no campaign set up. We we trying to use the device to display a local ip address via google chrome
17
SignagePlayer / Re: Android 9.1.0
« Last post by admin on September 02, 2022, 02:02:05 PM »
Hello, I have the same problem. everything worked for us on the old Philips TVs. Unfortunately, watchdog will not launch the signage player app on new platforms with Android TV 11. after installation reports the error "This app was built for an older version of Android and may not work properly"

can you please help me and send the new watchdog for android tv 11?

Signage Watchdog only works till up to Android 9.  We will release a newer one on release of the new player

best regaards

-ADMIN
18
SignagePlayer / Re: Android 9.1.0
« Last post by pchmela on September 02, 2022, 10:07:25 AM »
Hello, I have the same problem. everything worked for us on the old Philips TVs. Unfortunately, watchdog will not launch the signage player app on new platforms with Android TV 11. after installation reports the error "This app was built for an older version of Android and may not work properly"

can you please help me and send the new watchdog for android tv 11?
19
mediaPLAYERS, Hardware and accessories / Re: Media Player used to display web page
« Last post by admin on September 01, 2022, 05:02:17 PM »
can you join us on chat at http://chat.digitalsignage.com/ - we would need to see how your campaign is configured

best regards

-ADMIN
20
mediaPLAYERS, Hardware and accessories / Media Player used to display web page
« Last post by jaccetta on September 01, 2022, 01:55:46 PM »
I am using a media player to display a web page in google chrome but the player keeps searching for the digital signage server. is there a way to disable this in settings
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