MediaSignage support forum

community support => SignageStudio => Topic started by: joey.webb on July 16, 2021, 01:28:56 AM

Title: HTML page not refreshing
Post by: joey.webb on July 16, 2021, 01:28:56 AM
We have an HTML calendar of events that displays on our system. It displays beautifully, however as the day progresses, the page should drop events which have already ended. On any web browser this functionality works, but the signage studio seems to only refresh once per day. Any suggestions?
Title: Re: HTML page not refreshing
Post by: admin on July 16, 2021, 12:40:21 PM
We have an HTML calendar of events that displays on our system. It displays beautifully, however as the day progresses, the page should drop events which have already ended. On any web browser this functionality works, but the signage studio seems to only refresh once per day. Any suggestions?

how long is the timeline duration? if the timeline starts, or is restarted, does the page refresh?

-ADMIN
Title: Re: HTML page not refreshing
Post by: joey.webb on July 18, 2021, 12:54:46 PM
The timeline is only about 3 mins. It does not refresh when the timeline repeats.
Title: Re: HTML page not refreshing
Post by: admin on July 21, 2021, 07:47:29 PM
what is the URL of the page?

-ADMIN
Title: Re: HTML page not refreshing
Post by: joey.webb on July 25, 2021, 12:31:25 PM
[https]://calendar.planningcenteronline.com/kiosks/eJxj4ajmsGLLz2T65mvFlVqcX1AC4hd7KvEn5uTEp5al5pUUs1mxuYZYsZVmMt8vYbJiLyvxVBIsKE3KyUyOL8nMTS1ms-YIseIuSCxKzC2uZgAA8MoZFg==1d68487935e653f51504f400bc277f8221034921?search_options%5Bexcluded_feed_ids%5D%5B%5D=on&theme=dark
Title: Re: HTML page not refreshing
Post by: joey.webb on August 22, 2021, 04:44:49 PM
BUMP
Title: Re: HTML page not refreshing
Post by: topangan on August 22, 2021, 11:23:53 PM
which component are you using?  The browser or html?  I just looked at the webpage and it only showed one event but when i loaded it into the html component, i saw many more events.
Title: Re: HTML page not refreshing
Post by: admin@dbdrive on August 25, 2021, 06:00:20 AM
I am having a similar issue website will not refresh. I am using MediaDroid XPro and also Android Signage player APP. As we make changes to our website the changes are not reflected in either Android player, Windows player works fine. Both Android devices show cache copy from initial load. Clearing cache, reboot etc has no effect

 
Title: Re: HTML page not refreshing
Post by: joey.webb on August 29, 2021, 01:05:59 PM
I am using the HTML component. All events show, but in a browser events drop after their completion time. They remain here which causes events not to be seen on days where there is a long list of events.
Title: Re: HTML page not refreshing
Post by: topangan on August 29, 2021, 09:00:40 PM
There is a rendering issue utilizing the html/web component using the Android OS vs the Windows OS.  Not sure specifically what the issue is in this specific case but if you find a fix, please post it here.
Title: Re: HTML page not refreshing
Post by: joey.webb on September 12, 2021, 05:30:28 PM
Haven't found a solution yet. Was hoping this was a simple fix. I'm using Windows player and mine doesn't work.