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Topics - KRob

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SignagePlayer / SignagePlayer Crashes/Freezes on Weather Scene
« on: May 17, 2017, 07:30:41 AM »
We have 30 units, about half of them are totally freezing on one of our weather screens.  When I remote into them, I see the "SignagePlayer.exe has stopped working..." message, and the only way to fix is to totally reboot.  It happens every couple days, and only on half the units.

This makes no sense whatsoever... I don't know why it wouldn't be happening on all of them, and why it wouldn't be happening every time that weather scene plays. Feels like there's gotta be a glitch somewhere.  Is anyone else having issues with anything similar?

SignagePlayer / Weather Slow to Update
« on: February 27, 2017, 10:13:02 AM »
We utilize the weather component, and it seems it takes hours to update the current weather conditions.   Any idea why there's such a lag?

Studio (Legacy / SignStudio) / Facebook/Twitter components
« on: November 14, 2016, 07:51:04 AM »
Must I have access to the admin Facebook page to build a Facebook feed using the Facebook component? 

I work with a very large company and there's absolutely no way I'll ever be granted any sort of access to the admin of the Facebook account.

Is there a way to do it without using the account the page is built under?

Same thing goes for Twitter... I'll never get the login info or access to the Twitter page.  Is there no other way to show a Twitter feed?

Report bugs and errors / Weather scene - Current Weather Won't Update
« on: October 10, 2016, 10:50:11 AM »
We're server customers, we updated our players to the 5.0 version and were happy to see the weather component working again.  However, I've noticed the 'current conditions' haven't updated since this morning on any of our machines.

Whats up with that?  Is this a weather.gov issue, or are there still issues with this component?

SignagePlayer / Updated to 5.0 player, some scenes no longer play properly
« on: September 30, 2016, 09:49:02 AM »

We're server customers -- just began upgrading our players to the new 5.0 version, also made sure to update air as well.  Now we're seeing that our scenes with mp4 video clips are not playing properly.  We're getting that loading bar, but the loading never progresses.  It's only happening on the units we've upgraded so far.

Any thoughts as to why this is happening?

I made the mistake of updating my Mac to the new OS X Yosemite  ... and now I cannot sign into my Signage Studio.  It says "please wait" (as usual) then says "No Connection.  Please try again in a few minutes."

I'm currently on with the live chat but they don't really have an answer except to say 'something must have changed when you updated' ....

Has anyone else out there had problems using the Signage Studio after you updated to Mac OS X Yosemite?  If so, how did you fix?  Or can anyone point me in the right direction? 

Thank you

General discussion on the mediaSERVER / Studio Updates?
« on: August 15, 2014, 07:25:46 AM »
I saw the free cloud customers received new updates... When can the server customers expect to receive those updates as well?

We are server customers.

When I was refreshing/resetting my stations, I had a SWF that would play instead of the generic "signage presentation will resume momentarily".... then I recently realized, my branding SWF was removed and it's back to that generic sign again.

What's that about?  Anyone else notice this?

Studio (Legacy / SignStudio) / Clock Component
« on: April 04, 2014, 12:06:30 PM »
I just started using the clock component in a weather scene....  But most of my stations display the wrong time.  I thought it was maybe due to the time zone settings being wrong on the media box, but when I went to go check, they are listed as the correct time, date and time zone.

Soo... Why is the clock component showing a different time than the computer(media box) it's on?  Is there a step I'm missing?

General discussion on the mediaSERVER / Traffic and other RSS Feeds
« on: March 07, 2014, 09:23:32 AM »
I posted this last week, my post appears to have been deleted. Why?

I'd like input from other users regarding RSS feeds... I've built a weather scene that I like, and I used to use traffic.com for live traffic information.  Traffic.com has since taken their RSS feeds away.

Do you provide traffic information?  Where do you get it from?    I'm also interested in live news feed information.

I know there are options advertised for screenfeed, but at this time, it looks far too costly to use for the amount of boxes we run.  Looking for more affordable alternatives, if they exist. 

Any and all suggestions are helpful.  Thank you!

General discussion on the mediaSERVER / Collection Component
« on: December 04, 2013, 07:55:33 AM »
I see people keep talking about the Collection Component... but I don't see that anywhere in my studio.  We're server customers.  Do we not have that component or am I overlooking something?

Studio (Legacy / SignStudio) / Server Studio Malfunctioning
« on: September 12, 2013, 05:53:36 AM »
The last few days, almost a week... My signage studio has been riddled with problems.  Errors, freezing, etc.  I've deleted cache, performed iisresets, even re-installed the studio software a few times.  In case it matters, I'm on a MAC.

What. the. heck. is happening?  I haven't had a single issue in many months... and now I'm ready to tear my hair out.  Absolutely nothing has changed on our end to cause this.

General discussion on the mediaSERVER / Studio keeps crashing
« on: September 06, 2013, 08:33:27 AM »
We've been (mostly) problem-free for months... then starting yesterday, we're having nothing but problems.  There have been no network changes or anything on our end to cause this.

Our studio gets stuck on "Please Wait..."  when I try to open.  I did an IISRESET and then deleted the cache, and that fixed it.  Then while I was working on editing one of my timelines, I got an error message that wouldn't go away, I had to force quit the program.

Now it's back to being stuck on "Please Wait..."  when I try to re-open the studio.

Anyone else with a private server having problems? or is it just us....

General discussion on the mediaSERVER / Weather scenes malfunctioning
« on: August 28, 2013, 08:09:28 AM »

I built custom weather scenes some time in the last 6 months, and they've been working fine... until now.  They did show current conditions and current temperature, then gave a 4 day forecast.  Now, all that shows is the current conditions and temperature... the 4 day forecast area is blank.

Nothing has changed on our end.  I checked even in my studio, the weather scene won't preview. 

Anyone else having issues with their weather scenes??

Studio (Legacy / SignStudio) / Weather player issue
« on: May 29, 2013, 05:52:14 AM »
I designed weather scene for my players.... I have 25 total, 24 in the US and one in Toronto, Canada.  The US players are working fine, but when in the studio to set up the Canada weather scene, I'm trying to find the city of Toronto and it just sits there.  Doesn't look like it's actively searching, and it won't accept their 'zip code' either.  I've selected international, as far as I can tell I'm doing everything correctly.

What's up with that? Am I doing something wrong or is there no weather info available for Canada?

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