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MediaSignage support forum



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1
SignagePlayer / Re: Android 9.1.0
« Last post by admin on January 15, 2023, 12:09:41 PM »
can you please use the old legacystudio and PWA clients on the devices? or does it have to go completely to the PWA version? is this migration free if we pay monthly rent with you?

you have to use Sign Studio (web or PWA version) to be able to use Sign Player (PWA version) and Sign Watchdog - you will also need to create a new account for Sign Studio

the web app and player are free - for the use of our service, we have the free and paid (enterprise subscription)

note for android devices, you must make sure you have the latest Chrome on your device otherwise you cannot run the Sign Player

best regards

- ADMIN
2
SignagePlayer / Re: Android 9.1.0
« Last post by pchmela on January 13, 2023, 07:35:27 AM »
can you please use the old legacystudio and PWA clients on the devices? or does it have to go completely to the PWA version? is this migration free if we pay monthly rent with you?
3
SignagePlayer / Re: Android 9.1.0
« Last post by admin on January 09, 2023, 03:47:14 PM »
Hello,

what it looks like with the release of a working watchdog or application that will work on Android TV 11

thank you

we have indeed released a new version of signWatchdog but this is intended for signPlayer use.  signPlayer is the new PWA version of the player in conjunction with the new signStudio.

for more info regarding signStudio, refer to this page: https://www.digitalsignage.com/_html/signstudio.html

best regards

-ADMIN
4
SignagePlayer / Re: Android 9.1.0
« Last post by pchmela on January 09, 2023, 06:36:55 AM »
Hello,

what it looks like with the release of a working watchdog or application that will work on Android TV 11

thank you
5
we are assuming you have have a reseller account also and they are subaccounts.  since this involves privacy, please join us on chat or use our Contact Us facility to receive instructions on how to to this

best regards

-ADMIN
6
Enterprise edition, branding and reselling / -
« Last post by JesusNeD on October 29, 2022, 11:26:01 AM »
I have a client using an account with three domains and now he wishes to transform that account into a reseller one and I should move those three accounts into his reseller sub-account. How should I proceed? Tks
7
mediaPLAYERS, Hardware and accessories / Re: Blocked
« Last post by admin on October 25, 2022, 03:52:18 PM »
i understand you are trying to use our Google components but its showing blocked - to use these components:

1. you need to enroll in our Enterprise subscription (a monthly paid subscription)
2. you need to enable the components on your Enterprise Dashboard

note however Windows 7 is quite old and has been discontinued - our service require updated site certificates which only Windows Update can provide

best regards

-ADMIN
8
mediaPLAYERS, Hardware and accessories / Blocked
« Last post by A.K.P on October 25, 2022, 12:27:36 AM »
Hej
Er Infohjælper på en google platform hvor der bruges DigitalSigna software - men min skærme er "blocked" Rød skrift.

Er det noget med licenser (penge)? eller fordi jeg stadigvæk er på win7.
9
Report bugs and errors / Re: Can't Delete Station
« Last post by admin on October 10, 2022, 05:11:28 PM »
Was still experiencing the glitch and found that if I delete it from the web client and not the signage studio, it successfully deleted.

For security reason, stations whose Last Updated counter is higher than 43200 can be deleted. Note that the counter resets every 25hrs to 26hrs thus you have a 13hr window to delete the station.

If the condition above is met:
For Legacy Studio (Studio Pro), to delete, make sure to highlight the station, then click the Delete icon (circled-X) which marks the station for deletion. after marking all stations you want to delete, hit File | Save/Upload to permanently delete them.
 
For Sign Studio, click on Disconnect Player

best regards

-ADMIN
10
Report bugs and errors / Re: Can't Delete Station
« Last post by its@udmercy.edu on October 10, 2022, 06:01:59 AM »
Was still experiencing the glitch and found that if I delete it from the web client and not the signage studio, it successfully deleted.
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