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SignageStudio / Trouble Installing Signage Studio On a Mac
« Last post by adamjewhitney on August 17, 2018, 09:30:50 PM »
I run Mac OSX High Sierra.  When I went to install Signage Studio it had me install Adobe Air.  Which I did.  Then when I went to install the file for Signage Studio it begins the installation but stops and says there is an error.

The application could not be installed because the installer file is damaged.

I'm not sure what I might be doing wrong.  I've tried uninstalling and reinstalling Air and redownloading the files.  Nothing seems to work.
Thanks in advance for any help.
SignagePlayer / Signage Player Excessive Reboots
« Last post by IPNDDS on August 16, 2018, 11:47:38 AM »

I'm beginning to have customers contact me about their signage player rebooting excessively.  I've even noticed it happening on my test stations.  All of my hardware is Windows 10 and all are using Signage Player 6.1.15.

General discussion on the mediaCLOUD / Re: Post URL
« Last post by admin on August 13, 2018, 04:48:23 AM »
work around would be run a ext app command loading a batch file with the curl command on a different channel that is synced with the video you want to play back.
Report bugs and errors / Re: Enterprise User Privileges Problem
« Last post by admin on August 13, 2018, 03:52:48 AM »
Please logon to Live support: so we can check on the account and privilege setting details.
New features and suggestions / Re: Silent install parameters and/or MSI
« Last post by admin on August 13, 2018, 03:49:52 AM »
we will take that suggestion into consideration.
Report bugs and errors / Enterprise User Privileges Problem
« Last post by IPNDDS on August 10, 2018, 01:49:59 PM »

I am experiencing a problem in Studio 6.1.15 where the set privileges are not respected.  For instance, I set up a new account with multiple campaigns.  The account is set up with privileges for an "Admin" and different privileges for a "User".  Only one campaign is set up to be visible to the "User" but when the "User" is logged on, ALL of the campaigns that should only be visible to the "Admin" show up in the campaing/output drop down menu.  Only the campaign set up to be visible to the "User" should be visible in this drop down menu.

What is the fix for this?

Report bugs and errors / Re: Transition between videos on timeline
« Last post by topangan on August 10, 2018, 08:49:05 AM »
Hey Paul, thanks for responding to my message...
I also put jpg's between my media when needed to make a smoother transition. We tried flv's also to stop the blanking and no luck.  However, your suggestion to revert back to v5 seems like the only logical option at this point unless the uninterrupted issue is going to be addressed in v6.  I would prefer to have all of my customers on the same version...
Report bugs and errors / Re: Transition between videos on timeline
« Last post by epic paul on August 10, 2018, 07:32:30 AM »
I put a 2 sec blank .jpg immediately before a video and a immediately after it on the timeline.  I also use .flv for all of my video's.  This seems to work better for both smoother playing and smoother transition.

We had to reload the 5.0 Studio and use it for our existing clients and we use 6.0 studio for clients that need larger and faster RSS feeds.

Ron P in chat can send you the link to re-setup  5.0 - Install it in a different location so you can have 2 separate desktop icons for the studio versions.

- Paul Wheeler
Local Business Patriots / Email to my TV
New features and suggestions / Silent install parameters and/or MSI
« Last post by austeds on August 08, 2018, 01:39:41 PM »
Please allow for silent install parameters or an MSI for SignageStudio software.  We have many people in our organization and the SignageStudio updates very often.  Having to manually install it on many machines where users don't have admin rights is incredibly painful.
Report bugs and errors / Transition between videos on timeline
« Last post by topangan on August 08, 2018, 11:34:52 AM »
I am having an issue with the transition between videos on a timeline.  Specifically, when I have one or more videos that are back to back or repeat, there is a blank space between the videos.  I have tried everything to get rid of this but it keeps doing it.  This was not happening on v5...
I would like to be able to have a smooth cut between videos or when videos repeat on a timeline.  I have already been on chat twice and we have tried recoding the videos and putting ms transitions in place.  Is anyone else having this problem?  If you have figured out a solution, please post it here.

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