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SignageStudio / Re: Upload problem
« on: October 05, 2018, 08:07:10 AM »
are you using Desktop studio?
Firewall maybe?

SignageStudio / Re: Aver MediaCenter 3d black screen
« on: September 27, 2018, 09:25:11 AM »
you can also use our compiled exe and set the path to: C:\aver\x64\AVerTvApiAp.exe

SignagePlayer / Re: Contract to maintain signage network
« on: September 17, 2018, 10:26:58 AM »
If no one steps to the plate please speak to Lawrence at live chat and we will see if we can arrange a monthly charge for you so we can maintain these accounts for you.


SignageStudio / Re: Current temperature isn't correct
« on: August 30, 2018, 03:58:49 PM »
The different color (themes) for weather connects to different caching servers, that is why they are not exactly the same, the weather data is updated every 4 hours. So depending on when your data was cached, it might be off by a few degrees from time to time.

The reasoning behind having different servers is due to the large volume of data requests. If we were to use a single server it will quickly be bogged down to a crawl till it crashes due to the number of requests our weather data servers are handling.  Imagine having more than 60 thousand request every few secs.  So different servers for different themes was the solution. Thats why you get different data from time to time between the 2 servers.

SignagePlayer / Re: Signage Player Excessive Reboots
« on: August 20, 2018, 03:55:54 PM »
no known issues reported.
please visit live chat so they can help troubleshoot.

SignageStudio / Re: Trouble Installing Signage Studio On a Mac
« on: August 20, 2018, 03:55:21 PM »
yes we are aware of this, it is due to an expired license which will be renewed this week.
for now, change the date of your PC 2 months back and install the .air.
this will be fixed in the following few days.


General discussion on the mediaCLOUD / Re: Post URL
« on: August 13, 2018, 04:48:23 AM »
work around would be run a ext app command loading a batch file with the curl command on a different channel that is synced with the video you want to play back.

Report bugs and errors / Re: Enterprise User Privileges Problem
« on: August 13, 2018, 03:52:48 AM »
Please logon to Live support: http://chat.digitalsignage.com so we can check on the account and privilege setting details.

New features and suggestions / Re: Silent install parameters and/or MSI
« on: August 13, 2018, 03:49:52 AM »
we will take that suggestion into consideration.

General discussion on the mediaCLOUD / Introducing StudioPro 6.1.145
« on: August 05, 2018, 08:20:41 AM »
In the latest StudioPro we introduced a global level undo / redo feature which applies to all UI elements including scenes, schedulers, timelines and more.

The undo / redo is a global feature so it will allow for navigating between different window panes while undoing and redoing your latest changes.

The feature also has an unlimited memory stack so you can go all the way back to your initial changes since your last save/sync.

You can also use Cont-z / Cont-y for the global level undo / redo.



The is a clear cache button on the Stations tab of the Studio, this should clear out all the cached content of the player, fixing the no space issue.

SignagePlayer / Re: About signageplayer app android
« on: August 03, 2018, 04:51:45 AM »
you need to install the SignageController.apk on Android.
Download here: http://galaxy.signage.me/Code/Install/apk/watchdogandroid.apk

Report bugs and errors / Re: Losing changes in scene
« on: August 03, 2018, 04:49:40 AM »
please speak to live chat so they can assist...

Can you guys please post the kind of hardware you are using to run the Windows Desktop player, because at the moment we are unable to replicate the issues that are  posted here.

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