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Messages - admin

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1
it looks like your account is either a billing account or a dormant account whose data had been removed.  you will therefore need to create a new studio account.  if you wish to use the same email, you must first request your email to be removed.  here's the instructions of how to have the login removed:

Please send an email to MSTech@mediasignage.com requesting to have the email changed. Make sure you also include your login and password as a proof that the account is yours. Take note that the new email you are nominating should not exist on the database, meaning it has not been used as a user account yet.  Before you send in your request, please go to the login page to generate a password using our Forget Password facility and send us the system generated password instead.

Please note that the request will be processed in a queue so there will be a wait time and we don't have any ETA on this.

Send it in this format or your request will be disregarded.
Current registered email:
Current Password:
New Email:

best regards

- ADMIN

2
SignagePlayer / Re: Black bar at bottom of all screens
« on: January 04, 2019, 08:03:20 AM »
may we ask what device you are using? is this our mediadroidx?  the behavior you are describing appears to be an underscan.

best regards

- ADMIN

3
Internet Of Things / Re: Post to google spreadsheets
« on: December 24, 2018, 09:49:59 AM »
IFTTT can be used also to transmit and receive data.  may we refer you first to these 3 videos:
For Transmitting: http://s3.signage.me/business1000/resources/ifttt_intro.mp4
For Receiving: http://s3.signage.me/business1000/resources/smartswitch.mp4
For Transmitting and Receivinghttp://s3.signage.me/business1000/resources/ifttt_sms.mp4

if you wish, we can offer our content creation service where we can set this up for you.

sincerely your

ADMIN

4
Report bugs and errors / Re: Green bar at bottom of video
« on: December 24, 2018, 09:08:29 AM »
is this on your account's resources or your timeline?  can you join us on chat so our support team can troubleshoot the issue

please join us on chat at: http://chat.digitalsignage.com

best regards

-ADMIN

5
mediaPLAYERS, Hardware and accessories / Re: Connecting to network
« on: December 21, 2018, 12:11:17 PM »
are you referring to this card? http://www.sapphiretech.com/productdetial.asp?pid=69ED4799-7518-434C-80CD-3FF8811F8648&lang=eng

according to the specs, it has 1 HDMI and 3 DisplayPort.  normally, active adapters is recommended especially if two passive DP adapters can be used per card.  also active adapter is  recommended for graphics cards that are not capable of outputting multi-mode DP++ signals.

it would really be best to ask the card manufacturer's support and ask what adapters to use for the monitors you have.

sincerely yours

ADMIN

6
New features and suggestions / Re: Apple-TV Application
« on: December 21, 2018, 11:58:00 AM »
its in our developer's roadmap however we have no specific date for its release

be assured though that we will have an announcement posted here in the forum when we begin its beta phase

sincerely yours

ADMIN

7
Report bugs and errors / Re: Green bar at bottom of video
« on: December 21, 2018, 05:05:03 AM »
please join us on chat and ask for Ron so he may be able to take a look at the video and make a proper assessment

best regards

ADMIN

8
Report bugs and errors / Re: RSS feeds quit working
« on: December 12, 2018, 03:14:18 PM »
what player device are you using and what is the version of your player?

if you are on studio pro, go to Stations section then highlight the player - you will then click on the Clear Caching icon and allow the player to reboot.  see if feeds starts working again

best regards

ADMIN

9
New features and suggestions / Re: Parse XSLT
« on: December 12, 2018, 11:08:10 AM »
thank you for your suggestion - we will forward this to our dev and see what they can do about this - we cannot guarantee though that this will be implemented.  we are assuming you are referring to XML files viewed on the html or the browser component?

best regards

ADMIN

10
thank you for your feedback - we will forward your suggestion to our dev and see if they can do something for this.  we cannot however guarantee that this will be implemented

as for stations sort, if you are in studio pro's stations section, clicking the column heading sorts the column switching between ascending and descending order.

best regards

ADMIN

11
New features and suggestions / Re: RE: Browser component playing .mp4s
« on: December 12, 2018, 10:45:47 AM »
the nw.exe and the support DLL's from nwjs are unmodified.  we however cannot guarantee that the webkit's support scripts is compatible with latter versions of nwjs as this is still being tested by our devs

best regards

ADMIN

12
Open source Digital Signage / Re: nstall node_modules onto a web server?
« on: December 12, 2018, 08:42:04 AM »
may we ask why you have installed nodejs on your web server?

ADMIN

13
New features and suggestions / Re: Sorting Scenes
« on: December 12, 2018, 08:28:37 AM »
thank you for your suggestion - we will see if this can be done for scenes

for the meantime, see if you can organize your scenes using Folders and try using the search facility to locate the scene you want.

best regards

ADMIN

14
Report bugs and errors / Re: Thumbnail camera inactive.
« on: December 12, 2018, 08:18:48 AM »
we saw the issue and we will have this reported to our dev

thank you for pointing this out


15
Report bugs and errors / Re: Resources Missing When Duplicating Scenes
« on: December 12, 2018, 07:10:50 AM »
after duplicating the scene, can you first save and then go back to said scene - see if the image then appears

if the issue persists, please join us on chat so the tech support personnel can gather more info about the issue and report this to the dev

best regards

- ADMIN

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