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Messages - admin

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31
the source code was originally written for

    typescript 2.4
    node 6.x

therefore you may encounter errors in syntax (due to different node version) and deprecated libraries. you will therefore need to adopt the code if you plan to use node 15.14

best regards

-ADMIN

32
SignageStudio / Re: StudioPro and Flash.
« on: April 08, 2021, 04:00:34 AM »
Any updates on the Flash-less versions of the software now that we've entered Q2?

we had a major setback in development and as such development has been delayed. we have no official word yet as to the target release.

Hello Admin,

Flash end of life has been known for a very long time, almost two years how?  Why are your updates still in development?  I've paid for Enterprise services for almost ten years and it seems like I constantly keep hearing that the next big thing is still in development.  Shouldn't you have been ready for when Flash was turned off, especially since your entire platform is so heavily dependent on it and AIR?  Embedded digital signage is also now broken with the demise of Flash yet as an Enterprise user, I receive absolutely no emails letting me know what will break or of your plans to keep things running or fix.  You sure don't miss invoicing me every month, though.  Can we please have more transparency as to your development plans and timelines and moving forward, can Enterprise users please be given the customer service we deserve and pay for?

Thank you.

if the issue is your web studio, we advise you to ask your customer download studio pro.  you can download the latest version and then host them at your server so that the download link will be at your server.  if the issue is web player, we have to wait for the release of the new PlayerJS.  embedding is one of the many features available even in free but because we have many more features, we have to prioritize based on what most customers use.  since previewing for example is the most common use for it, as early as version 6.2 (released 2019), we already have a built in full screen previewer so there is no need to launch a browser just to preview the campaign.

if you noticed that as early as 2019, in anticipation of the end of Adobe Flash, we have already begun making changes. first was to address Signage Studio Pro users who are mostly using Windows and/or Mac and the deployed players for Windows and Android. since the Flash runtime is built into these applications, they are therefore not affected by Flash's demise.  you do not need to download and install runtime modules separately.  note that we have also added Simple Mode for those Studio Lite user who wish to take advantage of the previewer.  thus Studio Lite (except for the preview part) and Studio Pro will continue to work.  But note that we can no longer do any bug fixes nor have any new feature added to them since we can no longer maintain them without having support for the development platform namely for Adobe Flash and Adobe Air. which leads to the second part of the plan which has been to develop a replacement using a newer platform technology. We have been working on SignStudio to replace Signage Studio Pro and Studio Lite and working on PlayerJS to replace both Windows and Android Signage Player ultimately.  this will allow us to expand support for other OS and devices other than Windows, Mac and Android thus both SignStudio and PlayerJS will truly become platform independent and will no longer be restricted to what only Adobe Flash/Air supports.

this development is a big undertaking and despite the current crisis we are all in, not only do we focus on development but also doing our best in giving support to the customers and maintaining our servers upkeep among other things - this is where your enterprise subscription goes to.

we hope that this give you a better insight of our plans and we will continue to do our best.

best regards

-ADMIN

33
mediaPLAYERS, Hardware and accessories / Re: Clarification
« on: April 05, 2021, 04:13:04 PM »
1. since web player requires flash, this will not longer work. the only option is to do a video capture using tools such as Techsmith Capture (free image and video capture application) and share this link
2. studio and player have standalone runtime modules so there is no need to install flash. they will continue to work.
3. there is no updates made on the video tutorials.

we are currently working on a newer version of the platform since we are moving out of adobe air/flash. we have no official release date as of late - it may very well be after the first half of this year.

best regards

-ADMIN

34
The platform relies on our native runtimes EXE / DMG / APK for Windows Apple and Android.
We did release a new Studio Dashboard last month. https://secure.digitalsignage.com/rokes/
I also PMed you more info as well.

35
SignagePlayer / Re: blink of black screen at end of sequence
« on: March 31, 2021, 04:22:44 PM »
it depends on your campaign. if your intent is to show an image only, you can extend the timeline duration to get less occurrences of gaps. if you set it to 1 hour timeline duration, you only get a gap every one hour. if you set it to 6 hours, you get a gap every 6 hours. maximum timeline duration is 24 hours.

best regards

- ADMIN

36
Report bugs and errors / Re: Android Playback Issue
« on: February 18, 2021, 01:18:22 PM »
Amlogic S90x with Android 7 is found to be incompatible with our Version 6 of our player software.  android 6 does seem to work but it does not work correctly if you are trying to overlay a transparent image on top of a video.  note that Amlogic S90x uses Cortex A53 processor which is quite old and thus has issues with newer android os version as the gpu driver is outdated.

the version that may work though is version 5 of the player but with some varied results. if you wish to try, you can download the version 5 apk from this link: http://galaxy.signage.me/Code/Install/apk/5.0/CloudSignagePlayer.apk.

best regards

-ADMIN

37
SignagePlayer / Re: Reliable Android Player?
« on: February 17, 2021, 01:14:25 PM »
android devices use low powered arm processors and its only recently that you have more powerful ones.   in order to keep cost down, what most manufacturers do is to use older chipset - android 10 for example may still work on some older chipset (chipset such as the one using Cortex-A53 processor) without the proper hardware driver such as gpu - such may cause issues with our app especially the latest ones relies on the hardware GPU. most of the issue can be seen when trying to play videos.

the first thing to try is enabling Texture Video in the video's property when placed in a scene or channel and see if it makes the playback more stable. note that in some cases, video will not play at all when this property is enabled which means your hardware GPU is not implemented properly or is simply not capable.

another thing to try is to recode the video to mp4 with the following codec settings:

Video: h.264, 24fps, 4mbps, 1920x1080 max resolution
Audio: acc, 44khz, 176kbps

video needs audio track even if there is no sound otherwise, the app can crash.  you can use converters such freemake from: http://www.freemake.com/free_video_converter/ and recode the videos to match the above codec settings.

best regards

-Admin

38
Open source Digital Signage / Re: FasterQ : send email/sms notifications
« on: February 16, 2021, 11:18:04 PM »
I am having this same issue. The Print, QR and email works for me, but the SMS notification is not working. I am located in Guyana, South America.

In addition, a record is added to the queue although the user does not receive the SMS.

the sms gateway is set for US only. therefore this feature is not available in your country.

Q1) FasterQ has the option to send a notification when a certain number of people are ahead of you and the number of people is adjustable per queue
in the BackOffice but unfortunately this option is not functional for the moment , Why?
Q2) FasterQ has the option to send a  notification saying you are next in the queue but this option is not functional , why?

we have to check the code for the email portion but for the SMS, as mentioned above, this feature is for US only.  at the moment though, development for Studio Lite has been halted as we are focused more on the next version of the platform called Sign Studio which combines all features from Pro and Lite but using purely web interface. we will review the email feature again on testing.

best regards

-ADMIN

39
for android devices, the optimal result can be achieved if you use jpg with 1920x1080 max resolution with 72dpi and 80% quality. the resulting file size would be about 200kb to 500kb. transition is processing intensive thus reducing using the above would help. also are you using a single timeline? if you are and have set it to 24hrs, try reducing it to 6hrs or 4hrs - this give the player the chance to release the timeline from memory and lessen the chance of memory leaks.

best regards

-ADMIN

40
SignageStudio / Re: StudioPro and Flash.
« on: January 15, 2021, 02:43:42 PM »
any news on on the flash replacement yet?
during this naff lockdown im trying to get up and running with the media boxes i bought, but i do need the studio working to see how it looks
tnx

there is no official date yet but we are doing the final stages of alpha testing. it will be within this quarter but we'll do our best to get it out earlier

best regards

-ADMIN

41
the  "notify via SMS" is for US only as the gateway used is for US.

best regards

-ADMIN

42
SignageStudio / Re: Execute TrueConf Client on DigitalSignage Player
« on: December 22, 2020, 09:24:52 PM »
you can use Common Channel instead - the instance will be active as long as the player is active.

best regards

-ADMIN

43
though there is a way to install our player apk onto chromecast with android tv, the processing power necessary to render the presentation is not enough therefore we do not recommend using this device as your player. we might though in the future iterations of the player.

best regards

-ADMIN

44
SignageStudio / Re: Execute TrueConf Client on DigitalSignage Player
« on: December 07, 2020, 11:15:56 PM »
external apps can be made to seem like it is part of the signage player application by making the external app's window appear on top of our player's window.  however, if its really a component, one way is to make a custom component using webkit which is limited to web interface.  the other way would be to create a flash component so you can access the device's hardware - this however is outdated and had been dropped since the release of version 6 of our platform.  either of the two options would require research and development on your part.

Note that other than giving you these interfacing options, it is beyond the scope of digitalsignage.com's support to develop this nor will it be prudent for us to share the work of digitalsignage's customer.  that said, you can either ask the company directly or wait for a reply from other forum users who'd be willing to share this information.

best regards

-ADMIN

45
SignageStudio / Re: StudioPro and Flash.
« on: December 02, 2020, 01:14:41 AM »
we are still on development so officially, we may have it ready anytime within first quarter of 2021

best regards

-ADMIN

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