MediaSignage support forum

community support => SignagePlayer => Topic started by: AHEILMAN@SOLANOSDOITBEST on January 25, 2018, 09:47:07 AM

Title: issues with some stations handling overlapping objects differently
Post by: AHEILMAN@SOLANOSDOITBEST on January 25, 2018, 09:47:07 AM
So I have different stations running the exact same campaign and on my weather scene one station shows things correctly and on the other the backgrounds cover the text. 

(https://www.dropbox.com/s/4kya7j0qu5s1vxv/IMG_0758.JPG?dl=0)
(https://www.dropbox.com/s/l3rnj04cr1l4dfe/IMG_0757.JPG?dl=0)
Title: Re: issues with some stations handling overlapping objects differently
Post by: admin on January 25, 2018, 10:26:01 AM
check which version of SignagePlayer you are running?
in 6.0 there is a minor bug which will be fixed in next release patch
Title: Re: issues with some stations handling overlapping objects differently
Post by: glennbob on February 20, 2018, 06:39:21 AM
So what is the status of this?  I am running Windows player 6.0.118 and I have this issue with overlapping.  I have a couiple of players still on 5.0.99 and they are fine 

In addition, I updatd tos Studio Pro to 6.0.118 and it broke my weather scene.

Title: Re: issues with some stations handling overlapping objects differently
Post by: tdawgcj7 on March 03, 2018, 02:35:57 AM
WE have the same issue. >:( Two of my units do not work because the app automatically updated to 6.  My third unit is still at version 5 and is working great.
Title: Re: issues with some stations handling overlapping objects differently
Post by: epic paul on March 03, 2018, 09:15:45 AM
Had this happen to us with over 30 units in 3 states.  Thought I had all of my players set to not update but apparently missed these.  300 plus miles of driving - 4 days days of lost time - 2 lost customers.   Glad you consider this a minor bug.

Is this related to the same layering issue in the DS studio URL preview?  We have not been able to demo our service for several weeks and have resorted to showing old youtube videos instead of live url feeds. 

When is the new patch coming out?  Surely we are we not starting a new adventure like this one?

http://script.digitalsignage.com/forum/index.php/topic,6636.0.html  (still not resolved)

Love your product but damn............

Paul Wheeler
Local Business Patriots / Email to my TV
mr.paulwheeler@gmail
636.368.7705

Title: Re: issues with some stations handling overlapping objects differently
Post by: admin on March 06, 2018, 03:57:46 PM
This could be fix just login to live support and let them know about the  weather issue.