MediaSignage support forum

community support => SignagePlayer => Topic started by: Aad on September 26, 2012, 08:50:34 AM

Title: problem logging in and viewing with multiple accounts
Post by: Aad on September 26, 2012, 08:50:34 AM
Hello,
I have a problem because I made more than one account when experimenting with Signagestudio.
I have my email address and business name "deruchte1", which I can login to with <psswrd1> with signageStudio _Desktop_. (I do of course not type my real passwords here).

I have the same email but with business name "ruchte3" with <psswrd3>, which I can login with Signage Studio _web_ version (with the logon button on the website)

I cannot login to "deruchte1"with <psswrd1> with the _web_ version.
I cannot login to "ruchte3" with <psswrd3> with the _desktop_ version.

I can do web preview of "deruchte1" with <psswrd1> on the desktop studio, but I cannot use the air player for "deruchte1" with <psswrd1>: invalid username/password.
I can view "ruchte3" with <psswrd2> with the air player.

What am I doing wrong? How can I mange my accounts? It would not be a problem to delete them, since I am only experimenting.

regards,

Aad
Title: Re: problem logging in and viewing with multiple accounts
Post by: admin on September 26, 2012, 12:48:30 PM
Please check your web studio and desktop studio version.

Click HELP> ABOUT.

Make sure they are the same version.
Title: Re: problem logging in and viewing with multiple accounts
Post by: Aad on September 26, 2012, 01:56:44 PM
web studio is 4.0.61
desktop studio is 2.2.2014

I can find version 3.2 on the website, not 4.x

OK, installed 3.2. It seems to work.
I can open now the account "ruchte3" and view it with the air player.
I can no longer open "deruchte1" with either web studio or desktop studio.
This is not a problem since it was an experiment.
It will reside now forever on your servers, unless you clean your servers every few years.


Thanks for your prompt reply