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Messages - mediaboy

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Appreciated, thank you.

Hi Admin.

Yes – understood. I was talking more about the formatting of the integer. It differs to that of timeline components. (We have to set it to 154 under resources > selected resource > properties when it would be much easier to set it to 02:34:00

Video editors/players generally display a video length in the HH:MM:SS format so it's pretty trivial to enter it in this format. Entering it as a value in total seconds means we have to calculate it.

Hope this clarifies!


Report bugs and errors / Auto Rewind for video objects
« on: November 20, 2013, 08:40:38 AM »
I'm not sure the extent of this, but I know it certainly affects mediaDROID users. When Auto Rewind is enabled for video objects it causes playback to misbehave (i.e. videos not sized correctly, playing strange ect.)

In the instances when we've had video playback issues, support's response has been 'disable Auto Rewind' – which always fixes it :)

Could this state be disabled by default, or there be a timeline/global preference?


Report bugs and errors / Events not copied when timline is duplicated
« on: November 20, 2013, 08:36:00 AM »
We've found that events are not copied when a timline is duplicated. In some instances we have a series of timelines configured for Remote Touch and the main timeline content/scheduling is unique. Having to manually set up events for each duplicate timeline can take some time to configure and test, but also introduces the likelihood of human error – i.e. either an author forgetting to add events or making a typo.

Is there a reason why events can not/should not be copied – or could events be duplicated with timelines please?

Thanks MB

This sounds a minor thing (and could probably be fixed fairly easily) – but this has been a bit of a pain point (time consumer) when adding many videos into our resource area.

Currently the Total time has to be set as total number of seconds e.g two minutes and 34 seconds as 154. So each time we add a video resource need to manually calculate the total length in seconds. That said, when we import a resource onto a timeline/channel, things are displayed/adjustable in a (much easier) human readable format i.e 2:34:00

Are you able to update the resource area so we can set default content length in a HH:MM:SS format? Or even read/extract the video duration from the file itself?


As we're nearing towards the end of November, are there any updates on the API release schedule? Would love to be in a position to schedule some of our development time to the API, so having a heads up will allow us to hit the ground running as soon as it's available.

Do the mediaDROIDs or the Signage Player software have the ability to download (pre-fetch) content in the background? If we have a major content update we encounter the following issues which aren't very customer (end viewer) friendly:

issue #1/ The signage player displays loading bars for the content that hasn't been cached. Download could take longer than the media item length (perception is that it's skipped).
issue #2/ When video content is downloading (lets call this media element #1) and IF the next timeline element trips in and plays (lets call this media element #2), media element #1 plays once the download completes (you are viewing media element #2 but can hear the audio of media element #1). This corrects itself when the timeline loops/restarts, but is especially odd if media element #2 is also a video.

Not so much of an issue in locations where the player isn't running 24/7 (i.e. we can  power on 30 mins before store opening in order to update) but it is more of an issue where the player is visible 24/7 e.g a shop window.

SignageStudio / Countdown pause/resume
« on: November 04, 2013, 07:20:26 AM »
Is there a way through the sendCommand API to send a pause/resume command?

Setting the countdown (duration or a date/timestamp) would also be very useful.

In order to turn the Digital Sigange player into a fully functional Scoreboard system, I'd see it as quite an important feature to be able to set/pause/resume the timer with the JS API.

SignageStudio / Re: Remote values password unhided
« on: November 04, 2013, 07:15:43 AM »
And, of course you can also create your own pre-authentication CGI using PHP etc... which would be trivial.

Yes, I can see how its possible to create a PHP proxy in order to hide the user/password (i.e pass the JS variables to PHP which adds the user/password and performs the request to the mediaCloud). I strongly advise creating a 'limited account' user like you would do with the RemoteTouch in any case. However, this does not prevent mis-use of the interface if it were available on a publicly known URL – for example anyone with the link could update the screen from anywhere at anytime (i.e. multiple people passing variables to the screen at once).

My assumption (based on the above) is that this feature is primarily designed to be used where the controller UI is not public, which is cool. But anyone trying to implement this feature should be aware of it's indented design so as no not expose any of their account credentials.

@admin – have you thought about a way that we could retrieve an authentication token from the API, so as to create temporary user sessions for the UI? The token could expire after a given interval (or when a session is terminated by a user - e.g an endSession function), so the UI would have to re-establish 'trust' to perform another command. Sorry – quite a vague example for something quite technical to implement.

SignageStudio / Re: Events across all timelines are missing
« on: October 30, 2013, 03:49:41 AM »
Appreciate you looking into this - thanks!

+1 please – our accounts team constantly ask me for the invoice date

@admin – looking forward to this exciting development opportunity, as I'm sure many other Enterprise customers are out there. Any chance you could publish some of the API documentation in advance so we get a heads up of the API scope? If we have an idea of the API endpoints/authentication methods/granularity of the system it may help us ascertain how much development time/internal resource us Enterprise users will need to allocate to build a custom solution. We're already allocating internal resource for December projects, so having to wait until the end of November to review how much work this requires would mean we'd probably not start until the end of January at best.

SignageStudio / Re: Server Studio Malfunctioning
« on: October 28, 2013, 03:53:30 AM »
@KRob it may be useful with your post if you include the Mac OS version you are using and the SigangeStudio version – this would certainly help Admin (or others) verify/share related problems. If many people are having crashing issues, a common pattern emerge. I myself am using Mac OS 10.8.5 and SignageStudio 4.12.34 and haven't experienced any issues to date.

Anyone struggling to auto-update to 4.12.34 might be worth re-downloading form the website (which I had to do as the auto-update failed silently – unsure if this is a Studio or an AIR issue, may just be my set-up of course.)

SignageStudio / Events across all timelines are missing
« on: October 28, 2013, 03:47:27 AM »
Hi, we've noticed in SignageStudio that all of the events we've created are missing from every one of our timelines. This 'change' has also populated to each of our screens. We rely on events heavily for the RemoteTouch feature, so this has rendered all of our interactive screens inoperable. Quite a serious issue IMHO, especially as a reseller relying on a stable code base for their income.

Speaking with tech support, we were advised that it may be possible for DS to perform a restore of this data only if we hadn't made any other changes, which by the time we had noticed the data loss, we had already changed/pushed some timeline data. The only option we were given was to manually re-enter all of the events (which we've since done over the weekend).

Could someone from DS verify if this is an isolated incidence (maybe this data wasn't migrated to the Amazon EC2 upgrade). Otherwise, this serves as  a heads up to anyone heavily relying on events/RemoteTouch to check them in Signage Studio and maybe verify that your screens are handling events as expected.


New features and suggestions / Re: Being about to change the default
« on: August 29, 2013, 09:10:09 AM »
+1 as it's causing more issues for me than it's solving.

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