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Messages - vdmidia

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Enterprise edition, branding and reselling / Re: Concerned
« on: April 06, 2017, 07:50:17 AM »
After dozens of tests, MS team support continues the problem with Android Players. And there are two most serious:

A - When I insert videos directly into the timeline, the "respect content lengh" checkbox is unchecked, plays the first video (sometimes the second) and freezes at the end of the video.
B - Any transition between videos, directly on the timeline or adnet packages, does not display fade and has a delay of more than 3 seconds between videos.

My current test player has android 4.4.2 with AMLOGIC S802 processor with 2GB of memory. Quad-core ..

Check out some of the equipment I'm using, and it did not matter, and there was no overriding in their firmware:

This one: http://www.gearbest.com/tv-box-mini-pc/pp_58119.html

I also have one of these here:

And also these ones, which have never been defective, nor are they working anymore: https://www.aliexpress.com/store/product/AD6333-Mini-PC-RK3066-Dual-Core-Cortex-A9-1-6GHz -1GB-4GB-Android-4-1-1 / 230160_1125296746.html

My Tests:

1 - I thought it could be the bit rate: I recompacted the videos for FLV H.264 with 1032 of Bitrate - 720p. - Problem A and B still remain.

2 - I found the audio format could be the problem, I switched from aac to mp3. Problem A and B still remain.

3 - I thought the problem could be the ADNET Assets packages. I created a new timeline and I inserted the videos directly into it, without adnet, without scenes. Only FLV videos. Problem A and B still remain.

4 - Yesterday, Sherwin accompanied me on remote tests and could not reproduce the problem. According to him, everything is correct, including transitions in fade and without the black spaces of more than 3 seconds between videos. But here, problem A and B still remain.

I'm in trouble!

Enterprise edition, branding and reselling / Re: Concerned
« on: April 04, 2017, 09:15:45 PM »
Thanks for the quick feedback. I really hope we can resolve what I said. I'll call the chat tomorrow morning. My timezone is -3:00 (now 01:16 am). Then we can talk on the phone too. Thanks again.

Enterprise edition, branding and reselling / Concerned
« on: April 04, 2017, 08:00:50 PM »
I know they're finishing version 6, and I'm happy with that. But I'm very worried about the number of bugs in the current version that have not been resolved and that we only find out when we need to use the more advanced features.

In the last three months I've been trying to put a campaign using ADNET and every day I run into more problems. Problems that do not appear in the list of "highlights" of the system.

According to the "features" it does everything but, when that we will use this, appear the details that prevent the good progress of the projects. It seems that all software is only intended for windows, nothing works right on android.

Look at the problems I have, it's disheartening:


- Auto-insert targets using keys does not work. I already did everything, I added a target manually so that the system knows where to point the packages but, it does not work.

- Think about using a timeline with "Packages AD Assets" and "Scenes" with json, rss or xml players !! It does not work, never. If we have videos with different lengths in the packages, we need to unchek the "respect content lengt" option in the timeline, OK? But if we do this, the size of the rss, json or xml "scenes" is no longer respected. EX: even though you have made the scene with 20 seconds, in the editor, when playing in this setting, the plays scene for only 5 seconds and moves to the next feature in the timeline. You can not use both features on the same timeline. :(    So that you have the option to set the duration of the scene if it does not work?

- In Android, in addition to the problems already mentioned, we still have a space (black screen) of about 4 seconds between each video or ADNET package.

- The fade transition does not work. I can not even tell, sometimes it works and then it stops working. Sometimes it is without transition and a false frame appears between the videos. Sometimes it works. Most do not. And even if it works, inexplicably, after a few days the transition fade disappears.... Black screens again...

- The resources Json itens have no moves (point A to B) on Android (nor tested on windows to know).

- The android player does not start if at the moment of "start player" there is no internet connection. No need to have the resources cache, because it does not connect in these cases.

And add to all this my clients waiting, waiting, waiting and sometimes works and sometimes not.

I lost almost everyone, and I'm close to losing the last two clients.

What is more critical is to see that you have the feature, see the tutorial and do everything right and not work. And when we enter the support we are told that "that's right, this feature does not work well on Android."

I already lost hours on the stand, the last time was about 7 hours. And in the end, we found that Android was not responding like Windows. Once again.

Friends, I really like what they do and I think even genail it all, but the lack of attention and clarity with the users of android is impeding our advance here below. If it does not work with Android or has a known problem, let us know. Based on the site, it seems that everything is working, and not quite. Because after selling to our client a resource and the same does not work on Android our reputation it's getting bad...
I worry about it all .... And I see no solution .... I just paid another month in the enterprise, without being able to function as I need, as described. It does not even work. :( :(

Seriously folks, I'm taking damage from these problems with Android. It was better to say that it does not work on this OS.

 :( :( :( :( :'( :'( :'( :'( :'(

We have two amazing features that we can not use together, ADNET Packages and Scenes and other stuffs, but they are part of the same solution.

This is really causing me problems. With every new feature you put in Studio, it looks wonderful. But when we're going to use it, there are several rules that prevent us from using it more freely with what already exists in Studio. This is frustrating. Look at this ADNET case, everything I tried to do went awry.

I've spent hours on the stand doing what I can to try to get around. Unsuccessfully.

You see, it's not possible to put scenes in the ad assets, so we can only use scenes in the timeline .. that creates incoherence:

1 - To have videos of different durations in the ad asset, I need to leave the "respect content lenght" unchecked.
2 - With "respect content lenght" unchecked the scenes are not respected as features with determined duration in the scene editor;
So, AD Assets can only be used alone in the timeline, since everything else Studio does depends on the scene editor and its components.


1 - Do a timeline for each resource?
1a - Timeline1 with a scene, I leave it marked "respect content lengh";
1b - Timeline2 with an Add Asset, uncheck for "respect content lengh";

ANSWER: It does not work, because when the package does not have videos (for having expired the date, for example) the player will run empty time alignment and leave a space with black screen in place of the empty AD Asset.
Conclusion: Prevent the use of both resources together.

2 - Deselect the "respect content size" and use a single timeline.
It does not work, so it respects the size of the videos in the package correctly, but does not respect the duration of an RSS scene, for example.
Conclusion: Prevent the use of both resources together.

3 - Mark "respect content size" and use a single timeline.
It does not work, so respect the size of RSS. Scenes and everything else correctly, but does not respect the duration of the vhids contained in the AD Asset package.
Conclusion: Prevent the use of both resources together.

What to do?

Honestly, I think you should do the following:

1 - Allow scenes that have defined duration in their creation in the "scene editor" to be perceived as a resource with predetermined time in the timeline (as the videos are). This will allow you to uncheck "respect content lenght" and use all features in a friendly way without restrictions.

2 - Allow scenes to be used within packages in ADNET. Needless to cite the advance of the programming that this would bring.

In addition, after several support tests, we find that when we use AD Assets on a timeline, and we place a video directly on the same timeline, between packets, it simply freezes the timeline.

That's it then .. Come on, friends! Make an update for this and let's be happy!

New features and suggestions / Re: Station ID on ADNet Target List
« on: March 23, 2017, 09:15:47 AM »

New features and suggestions / Station ID on ADNet Target List
« on: March 23, 2017, 07:02:39 AM »
Please, put a column with station ID on ADNet Target List.

Sometimes, when setup a new player with no name "mystation", this name is listed on target list adnet.

Even when this name is changed on the station, it does not change in the adnet target list. This makes it very difficult to find the correct station in the adnet list.

Station ID colunm, on target adnet list, solve this.


Report bugs and errors / Re: Improvements
« on: March 22, 2017, 05:33:35 AM »
- Auto add key for packages not works (adnet);
Tested this and verified this is working, you have to make sure you assign at least 1 target. = DONE, but not works.

- In android, unchecking the "respect content lenght" timeline option causes the player to not advance when there is a scene with json;
Tested this and it works as well, setup a json player that pulls video from the web video is 3 mins 31 sec, timeline duration is 3 mins 36sec, added an image at the end of the timeline to play after the json video and it advanced played the image and looped as expected. - Not works for me.

- With every new android device I use, the behavior of the player is different, causing various inconsistencies.
This we cannot control because of all the different mutations of the Android OS roms out in the market, but most of the major ones are perfectly compatible with our software. You can opt to order our mediaDROID and we can offer a discount for you. - OK, What would be the discount for 5, 10 or 20 units?. tnks

- The player does not turn on if there is no internet when it is starting;
This only affects adnet packages because the player 1st has to reach the adnet server for it to start playing, all other content plays on our tests. This is a feature enhancement that is coming to the adnet after mediaCLOUD 6.0 which is due for alpha release in April 2017. - ok.. tnks...

I will check again. What happens is that it really works in the first few days. After a few days, inexplicably, without my doing anything, the problems begin. Afterwards, nothing I do solves. It's as if something in the campaign's instructions fails in the update and only by making a new campaign does that resolve. But in a few days the problem happens again.

I'm doing new tests.

Report bugs and errors / Improvements
« on: March 21, 2017, 05:45:45 AM »
It is frustrating to see that every moment I encounter a different problem that prevents me from doing what was proposed. I am paying for the Enterprise about 5 years ago. At first I had no problems, but since version 4 I only have a headache.

Now, problems with ADNET (I never got to use it in practice), I will list:

- Auto add key for packages not works (adnet);
- In android, unchecking the "respect content lenght" timeline option causes the player to not advance when there is a scene with json;
- With every new android device I use, the behavior of the player is different, causing various inconsistencies.
- The player does not turn on if there is no internet when it is starting;

And a lot of things I do not remember anymore.

I need solutions. I set up a business on this platform and I can not service my clients because of the inconsistencies.

I feel really injured here. I do not know what else to do.

General discussion on the mediaCLOUD / Categories for ADNET Packages
« on: July 04, 2016, 08:12:49 AM »
You need to have some way to make the packages belong to "categories". So ADNET know that should not "stick" two ads in the same category as a result. Unless not have anything else to be displayed between them.

1 - Pepsi buying an ad in a adnet screen;
2 - Then, Coca-Cola also buy an ad in the same ADNET screen;
What happens is that we have the possibility that this adnet screen run in sequence, one after the other, the announcement of Pepsi and Coca-Cola together.

In many cases, advertising agencies do not accept this practice.

Now think of a local market, where several pizzerias advertise on same ADNET screen. Not cool display all of them together. I would take the ADNET "know" that it is ad of the "same kind of store" and thus put other packages between them so that there is this advertising shock of the same type.

My suggestion is that I quoted above example. It would be very helpful. Otherwise, I would have to deny the request for announcement of the "Coca-Cola", which is not good for business.

That's it folks!

Report bugs and errors / Re: rss_caching.xml
« on: July 03, 2014, 07:20:34 AM »
Hummm. See the response i receive from MS:

rss feeds will go out without internet. only cache videos and images will remain

Well, that does not fulfill the purpose. And it was not so. Thus when there are intrnet campaigns with parts missing. All other software Digital Signage make this permanent cache, only exchange where the RSS is updated.

It would be very useful if well done, with caching RSS permanently, even when no internet.

Otherwise, the cache does not solve any probelma.

Report bugs and errors / Re: rss_caching.xml
« on: July 02, 2014, 12:17:27 PM »
Same happens here...

android should not also work without internet? I did a test here, to try to simulate what some customers are reporting, disconnected the router from the internet. then the wifi is connected but no internet.
The result was:
- Videos are freezing and losing frames;
- The images of the RSS that were being displayed (and were already in cache) are gone.  (think this a bug)  its very important to us too.
- Some clients report that even connected to the internet in some wifi networks the player does not start. changing the wi-fi network (taking the unit somewhere else) starts normally. (What can cause this behavior?)

Android 4.2.2 and 4.1tested... same thing heppens. (on 4.1 persist the "flash frame" between video transitions)

Open source Digital Signage / Re: Development of Custom Component
« on: April 28, 2014, 08:18:38 PM »
How this will work in relation to the resource cached in HTML5, to load offline? Will be to "cache manifest"?

Open source Digital Signage / Custom scenes
« on: April 28, 2014, 08:16:32 PM »
Is it possible to mount a scene in the Studio and make it available in Studio Lite as a resource to add to timeline, simply? like a scene with "Custom RSS"?

Report bugs and errors / Re: Auto Rewind for video objects
« on: April 24, 2014, 05:27:24 PM »

I have just received information from the beta release 4.15. I'm happy for this news!
But the question remained: you added the transitions and fixed this problem of exchange between the videos that this topic refers? This is much more important, in my view. It would be very helpful to fix this problem before proceeding. It was repaired?

Report bugs and errors / Fonts not works on Android
« on: March 26, 2014, 10:41:21 AM »
Fonts "Rss Custom" are not displayed correctly. Only some fonts appear in the players.

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