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Topics - justadsguy

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Report bugs and errors / Signageplayer.exe - Application Error
« on: September 18, 2019, 08:29:37 AM »
Recent installs have the same windows error

The instruction at 0x0000000068CDE655 referenced memory at 0x0000000000. The memory could not be read

Click OK to terminate program

When the OK is clicked, the program runs without an issue
The program is running in the background.

In one scenario, it logged out of the user for windows.

Anyone else?

Enterprise edition, branding and reselling / Dashboard
« on: October 05, 2017, 10:24:50 AM »
I was referred to the dashboard as a "new way" to use studio -- and it's a mess.

While this interface allows for so much potential, it's usability is lacking.

* It shows the business ID and not the business name
* the search for "business name filter" filters by player name -- not business name
* clicking on the "gears" provides more information about the player, but doesn't show the business name
* while the "gears" provide longitude and lattitude of each system, the map shows that all of our systems are in the same location -- which isn't correct
* hitting "restart" player didn't do anything but change the status -- never actually restarted
* lite accounts + pro accounts should equal active accounts -- but doesn't -- we have zero lite accounts, and our active accounts is exactly 2x the pro accounts
* inactive accounts -- what does this mean?
* I've logged in several times, and the "last login" has not changed
* total businesses equals pro accounts?
* screens online + screens offline does not equal total accounts or total pro account or total businesses
* the refresh of the list is so quick that by the time you click something to look at it -- it moves -- as in a 2s refresh rate

* average server response time and server response time -- this is great, but I would rather see charts for online vs offline -- operating system or player version

Features Needed
Add business name
Allow "gears" to actually send signals to screen
Graphs that are helpful
Show only status -- not just organize by order
Run historic reports on a system -- online, offline, etc
Accurate naming and mapping

Anyone else with thoughts?

SignagePlayer / Video Wall Issues
« on: June 20, 2015, 03:13:19 PM »
We have a few clients with video walls

computer - i5, 12gb ram, 1tb hard drive, crazy video card
(more than capable)

Videos are encoded with FLV H264 per support's suggestions

Videos play well 50% of the time
The other 50% they are choppy and pixelated

Any ideas or best practices?
We are running close to 4K videos

Any thoughts on issues about the inconsistency?
All services and updates are off on the computer.
And the computer has plenty of horse power.


Report bugs and errors / Components NOT installed show in Users
« on: June 03, 2015, 11:37:07 AM »
There are many more components added recently

Json Player

These all show up in the user system sign studio and when clicked, says "Component Not Installed" etc.

1) This references the media stores and enterprise studio (not exactly white label)
2) If it's not installed, then it shouldn't show here
3) Many of the new applications don't have any help files or videos

** Remove references to the components that are not installed in the user account

Report bugs and errors / Copy and paste scene text
« on: May 20, 2015, 06:22:22 AM »
Grab a scene with some text in it.

Copy some text from another scene --
Highlight the scene text -- hit control V

And instead of replacing the scene text you just highlighted, it pastes a new resource of text.

Verified on several computers with several different scenes.

It should replace the text.

Report bugs and errors / Duplicating Scenes Deletes Images
« on: May 20, 2015, 06:02:23 AM »
I have a multi-layered scene with text, images, video

Copy and paste

Duplicate no longer shows the background image in the preview window.
The resource is still there.

Exit program and check -- still not there
Load bar is there.

In other words, copy and paste scene loses some content in the preview and final. Even though it's technically there in the resources.

Report bugs and errors / Not working with Avermedia
« on: May 03, 2015, 12:26:05 PM »
windows 8.1
avermedia 837 driver (older one)

application opens, but the TV capture does not open
Avermedia works fine by itself

about 50% of the time, the TV blue screens comes up -- but no TV
about 25% of the time, the signplayer freezes and restarts -- but no TV
about 25% of the time it works

I've tried with 4.33.36 and 4.33.41

I also tried with the air version 4.20 and it works fine.

In all situations, restart signplayer command works and TV opens fine.
It's just initially -- it does not work.

I've also tried adding a delay to the opening of 10 seconds.

New features and suggestions / Access Key on Channels
« on: March 08, 2015, 10:46:05 AM »
When we setup a customer up -- we have multiple layers and 'zone's' (channels)

I would prefer a customer not to mess with these -- as they affect the whole look and feel of the sign.

It's been mentioned before... but not sure how difficult it is

Utilize "Access Keys" on specific channels / zones so customers either can't see that particular zone/channel


Report bugs and errors / Keyboard Shortcuts
« on: March 08, 2015, 10:35:45 AM »
In scenes --

Highlight Rich Text in edit box
Control C
Move down to next line
Control V
The complete rich text box duplicates, not the selected text.

If you use the right mouse button, it works fine.

** note **
Keyboard shortcuts do not work in Manual RSS

Enterprise edition, branding and reselling / EXE SignPlayer Logo and Name
« on: February 22, 2015, 03:39:45 PM »
The new EXE file puts a SignPlayer logo and Name on the desktop.

In true whitelabel fashion - is it possible to remove all DS logos and references in future builds?

Or -- at lease provide instructions on how to change the desktop Logo / Folders / etc. to the company name.

Potentially, this can be done with a script that DS provides as a separate program to Enterprise customers.

Thank you for your consideration

Report bugs and errors / New EXE and Avemedia Issues
« on: February 22, 2015, 10:33:02 AM »
Any known issues with TV passthrough on the new EXE?

On a fresh install, I rebooted the computer several times and I noticed that the TV doesn't start automatically every time.

1) Sign freezes and restarts -- and avermedia stays on blue start screen
2) Sign starts, avermedia launches -- stays on blue screen
3) All works perfectly

1 & 2 happen about 25% of the time.

I'm using the older drivers for Avermedia because those are the ones that worked with the older version of the DS player.
The new version does not work with the DS Player.

This is the first system I have that I've done a fresh exe install with TV Integration.

Thank you.

Report bugs and errors / EXE install
« on: February 09, 2015, 06:00:52 AM »
1) Automatically installs a desktop icon
** Joe from support chat says it's NECESSARY to run from icon at least once after install

2) Does not install "uninstall" under control panel

3) Requirement to run once from desktop icon after install

4) If above is not followed, Air Error message blocks startup

Anyone else seeing this?

Under "add resources" there are several options, including the latest "from Reseller"

Since our enterprise customers are our customers and we are the 'reseller' there has to be another term to use here to limit confusion of the end user.

Suggested Menu:
From Local
From URL
From Global Shared
From Common Shared
From Flickr

Even better, remove the word "from"

In addition, changing the terms would be consistent with the Library pulldown that references Global and Common and further reduce confusion.

Thank you.

Studio (Legacy / SignStudio) / Localhost Files in HTML Component
« on: November 25, 2014, 11:10:21 AM »
I believe that LocalHost is a provision supported in Windows 8 (8.1) -- but I've also read that using the local IP Address could work.

I'm not having any luck in the HTML Component.

Does anyone have experience with calling a local file in the HTML5 Component?
(not firefox or other browser)


New features and suggestions / Webkit & Javascript & SVG
« on: November 19, 2014, 10:33:03 AM »
Webkit in Studio currently does not support SVG and some Javascript (JCHART specifically)

Any chance of an update to the browser HTML 5 component in Studio?

* I can't use firefox for the application in question due to rotating content and variable content *

Thank you.

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