MediaSignage support forum

community support => Enterprise edition, branding and reselling => Topic started by: cristian on December 02, 2019, 08:16:14 PM

Title: How to migrate from Enterprise to Free account
Post by: cristian on December 02, 2019, 08:16:14 PM
Hello, I have an Enterprise account and I need to move some customers from Enterprise to Free account. Can you help me how can migrate the solution implemented?
Title: Re: How to migrate from Enterprise to Free account
Post by: admin on December 03, 2019, 03:31:00 AM
Please send an email to MSTech@mediasignage.com requesting to have Subaccounts converted to Free Account.  Send the request together with the following info:

Requestor's Reseller ID:
Last 4 digit of the card used:
Business IDs to convert to Free:

Make sure that each Subaccount only has one user login using a valid email.  You must send the request thru the registered email specified in the Account's Billing Info.  Note that if the above information is incomplete, the request will be disregarded.

best regards

-ADMIN