MediaSignage support forum

community support => Report bugs and errors => Topic started by: teethstraight on February 06, 2015, 02:53:18 PM

Title: Cursor Appearing Randomly
Post by: teethstraight on February 06, 2015, 02:53:18 PM
We're experiencing the Windows cursor popping up in the center of the screen after a couple of hours of presentation playback. Does not disappear unless mouse/keyboard is clicked or system restarted. Seems to be occurring in one specific campaign which is running on 3 different systems:

Windows 7, Intel i3 - Player v.4.20.48
Windows 7, Intel i3 - Player v.4.20.48
Windows 8.1, Intel i3 - Player v.4.32.37

Kiosk mode is not enabled.
Title: Re: Cursor Appearing Randomly
Post by: admin on February 06, 2015, 03:29:52 PM
we have not had anyone report any issue. please work with Lawrence in live chat to reproduce...

email us your account username and campaign name so we can try to reproduce.. in our lab.  But to tell you honestly we have thousands of screens running version 4.20.XX and havent had any complaints about mouse cursor popping up. Most probably its something in your campaign or player causing this behavior.