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Topics - Science Central

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SignageStudio / Google Drive Component Disapeared
« on: February 18, 2020, 05:19:59 PM »

We have a Campaign/Timeline that uses two separate outputs each linking to two separate Google Drive files (via Google Drive components).  The other day, in trying to fix a different problem, we updated all our signs (Windows & Signage Studio) and now the spots where these two components would normally appear are just blank.

After watching the Google Drive Component video tutorial, I re-generated a new 'Token' in case that was it.  This didn't fix it.

We're running Windows 10.0.18362 on both the digital signs and on the computers where we do our Signage Studio work.  Also, our digital signs are all up-to-date and running Signage Studio Version 6.4.3 and airVersion

Does anyone have an idea what we should try next?

Thank you in advance!

SignageStudio / Resources Not Loading "From local"
« on: February 18, 2020, 03:47:13 PM »
Please help!

We're having issues with this and I don't know how to proceed.  We aren't able to upload Resources to Signage Studio online using the "From local" option listed under the "+" button on the left-hand side of the screen.  When we try uploading a Resource, the resource properties show the "Total Time", "Width", "Height", & "Total bytes" as zero (0) and I can't see any preview.  When a different company who has off-site access to our account logged into it and uploaded the exact same file, Signage Studio worked correctly and the Resource's properties showed numbers in the "Total Time", "Width", "Height", & "Total bytes" fields.  I can see a preview of their Resource.

When I tried playing my resource in the timeline, it inserts a blank space in the timeline.  When I tried playing the resource uploaded by this other company, it plays normally.

We're running Windows 10.0.18362 on both the digital signs and on the computers where we do our Signage Studio work.  Also, our digital signs are all up-to-date and running Signage Studio Version 6.4.3 and airVersion

Troubleshooting Steps We've Tried So Far:

  • We have tried uploading files from different computers.
  • We have tried uploading different file sizes (128 KB - 600 KB.
  • We have tried uploading different file types (.jpg & .png).
  • We have tried uploading files with spaces in the file name and once without spaces.
  • We have tried changing the file name before uploading by adding a random letter to the end.
  • We have tried uploading multiple different files.

SignageStudio / MP4 Video NOT loading to just 1 of 7 screens
« on: October 22, 2019, 11:25:37 AM »

We have seven (7) digital signage screens scattered around our building.  We have a scene that was created using Scene Editor which has a .mp4 video resource in it.  The scene played just fine on six (6) of the digital signage screens, eventually.  For several of them, it took a restart for the video to actually show up.

However, one (1) of the screens is still not showing up.  It just shows as a blank portion of the scene.  Here's what I've done so far.

  • Did File>Save/Upload several times.
  • Did File>Save/Upload and selected "Cache resource before play."
  • Rebooted the screen from Stations.

What else should I do to troubleshoot?

New features and suggestions / Display Campaign Alphabetical Order
« on: August 16, 2019, 05:04:40 AM »
Please consider displaying lists of things like Campaigns, Stations, Resources, Scene Editor, etc. in alphabetical order.  Having them in some random order (last created?) just adds to the perceived complexity of the software.  It also makes it harder for new users to learn the software.

As an example, here are the names of our Campaigns and the order in which they are displayed.

- Cmpgn - Primary
- Sandbox
- Cmpgn - Adm.
- Cmpgn - Secondary
- Cmpgn - Adm. - RSS
- 3Div Cmpgn - Primary
- 3Div Cmpgn - Secondar

Thank you for your consideration.

SignageStudio / Google Calendar - Limiting Display by Time/Date.
« on: May 08, 2019, 09:23:57 PM »

We're running signage studio 6.2.22.  We're using a Google Calendar component and have it linked to show only the calendar appointments that occur that day.  It doesn't show the appointments for the day before or the day after.

Our question:  Is there a way to set it up so that it doesn't display calendar appointments that have occurred in the past.  For example, if my calendar appointment is from 10:00 am to 10:30 am, and the current time is 10:20 am, I want the calendar appointment to appear on our sign.  If the current time is 11:00 am, I want the calendar appointment to not show up on our sign.

Thank you for your assistance.

P.S. Our calendar appointment is at the top of the screen in this image.  Sorry for the size of the image, I don't know how to make it smaller on this forum.

Our screens are split up into different sections, and we have specific transitions for each one (different from overall campaign).

When we view the campaign on the desktop in preview mode, the transitions are there and work correctly. However, when we assign the campaign to the actual screen, the transitions no longer show up. Instead it's just this abrupt change from slide to slide.

Anybody else having this issue or know how to resolve it? Hopefully it's just a simple setting that was left unchecked?

SignageStudio / Current temperature isn't correct
« on: July 10, 2018, 05:58:09 AM »
We've been using the weather component for a while, and it's usually been correct. Lately, we've noticed that the current temperature is always off (sometimes by a lot).

We used to have the regular Weather component, but now we are using the World Weather component.

Anybody else having this problem?

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