MediaSignage support forum

community support => Report bugs and errors => Topic started by: Tom on December 20, 2018, 12:37:54 AM

Title: Green bar at bottom of video
Post by: Tom on December 20, 2018, 12:37:54 AM
I created a 1920x1080 scene. On this scene, I have place a video with a width and height of 1920x1080. The video itself also has a native resolution of 1920x1080. When I send the scene to a 1920x1080 display, a small dark green bar of maybe 10-15 pixels is displayed across the bottom of the video. I have not set any borders, and the only references to color in the scene are the default bright blue, not dark green. Does anyone know where this bar is coming from and how I can remove it?

For the record, the green bar isn't part of the actual video ;)

Thanks
Title: Re: Green bar at bottom of video
Post by: admin on December 21, 2018, 05:05:03 AM
please join us on chat and ask for Ron so he may be able to take a look at the video and make a proper assessment

best regards

ADMIN
Title: Re: Green bar at bottom of video
Post by: admin on December 24, 2018, 09:08:29 AM
is this on your account's resources or your timeline?  can you join us on chat so our support team can troubleshoot the issue

please join us on chat at: http://chat.digitalsignage.com

best regards

-ADMIN