MediaSignage support forum

community support => Report bugs and errors => Topic started by: yogilights on November 20, 2016, 03:38:56 PM

Title: Update issue
Post by: yogilights on November 20, 2016, 03:38:56 PM
Hi there,
Im using the Mac version of signage studio pro 4.34.35
every time i try to update the signage studio app it fails and i get this message :
" The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author."

Does someone knows how to solve it?

Tnx
Title: Re: Update issue
Post by: admin on November 21, 2016, 02:58:31 AM
Please try downloading the AIR installer directly and installing it directly.

Link:  http://galaxy.signage.me/Code/Install/air/CloudSignageStudio.air (http://galaxy.signage.me/Code/Install/air/CloudSignageStudio.air)

If  the install still fails please connect with Live support: http://chat.digitalsignage.com (http://Live support: http://chat.digitalsignage.com) on Monday so  we can check on your configuration.